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TRAVEL INFORMATION AIDE I

TRAVEL INFORMATION AIDE I, Youghiogheny

Recruitment #25-008998-0020

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Introduction





**DEADLINE EXTENDED - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY**

The Maryland Department of Commerce is seeking qualified applicants for a part-time contractual Travel Information Aide I position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center.

The incumbent will work 40 hours Bi-weekly.

GRADE

8

LOCATION OF POSITION

Youghiogheny Overlook Welcome Center
I-68 Eastbound MM#6 Friendsville, MD 21531

POSITION DUTIES

The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in: 

  • Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions
  • Efficiently and effectively providing Welcome Center and Office of Tourism Development operational assistance. 

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of high school equivalency certificate

 

Experience: Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)

SELECTIVE QUALIFICATIONS

The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM. Please note that working hours include weekends, and applicants must be able to frequently lift and/or move up to 50 pounds.

DESIRED OR PREFERRED QUALIFICATIONS

1. Strong customer service and communication skills 

 

2. Experience in processing and conducting self-directed research to stay current on Tourism information including visitor experiences, events, and promotions within a specific geographic area.

 

3. Experience with Maryland attractions, accommodations, recreational facilities, services, events and destinations.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are highly recommended. If unable to apply online, please submit your state application/resume by the closing date and time to HR contact listed below.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to HR contact listed below.

Kyoo Hwang
kyoo.hwang3@maryland.gov

If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300.
You may also visit our website: Department of Commerce. 

As an E-Verify and Equal Opportunity Employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

TTY Users: call via Maryland Relay 1-800-735-2258


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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