DIRECTOR OF PRODUCT MANAGEMENT
PROGRAM MANAGER SENIOR IV
Recruitment #25-005485-0016
| Department | LABOR - Family and Medical Leave Insurance |
|---|---|
| Date Opened | 8/25/2025 3:40:00 PM |
| Filing Deadline | 9/8/2025 5:00:00 PM |
| Salary | $126,914.00-$156,585 with potential growth to $198,107.00/year |
| Employment Type |
Full-Time
|
| HR Analyst | Erika Leonard-Anderson |
| Work Location |
Baltimore City
|
| Telework Eligible | Yes |
Introduction
Maryland Family and Medical Leave Insurance (FAMLI) makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.
Our Digital Services team brings a modern and cross-disciplinary approach to creating, launching, and continuously improving the digital services powering paid leave in Maryland. The team is responsible for providing human-centered experiences to workers who need to take paid leave, employers who need to provide paid leave, and FAMLI staff who process claims and provide direct support to the public. This a rare chance to have a key leadership role in building a digital service from the ground up for the people of Maryland and a career-defining civic tech opportunity.
As the Director of Product Management on the Digital Services team, you’ll own the product roadmap and collaborate across FAMLI to define user and program needs, prioritize work, and manage scope. You’ll develop and reinforce product practices on our cross-functional delivery teams and grow the whole organization’s understanding of product strategy in a government context.
This role is remote, but you'll often commute to the FAMLI office in downtown Baltimore and throughout Maryland to collaborate with the team and FAMLI leadership.
FAMLI’s Values
● Equity
& accessibility – We are building a service to support all
Maryland workers, families and employers, even during life’s most vulnerable
moments. You should be adept at thinking broadly about our audiences and their
needs, advocating for their needs and for including them in our work.
● Adaptability –
We are building not only a new service, but a new team with new processes. You
should have the skills to pivot and iterate based on feedback and learnings and
to support a team in doing so, as well.
● Accountability –
We strive to be accountable to the Marylanders we serve, our partner agencies
and the team members we work with. You should have a vision of how we
incorporate our audience into our work and experience leading successful
product delivery through clear communication, goal setting, and process
optimization.
● Empathy – We seek to understand others: their feelings, their situation, their point of view. You should be a strong relationship builder, connecting your colleagues and encouraging them to understand each other’s needs and motivations.
Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.
GRADE
LOCATION OF POSITION
100 S. Charles Street
Main Purpose of Job
POSITION DUTIES
Duties of this
position include but are not limited to:
Technical
Subject Matter Expert and Leader
●
Lead the development of products supporting paid leave in Maryland, including
developing and ensuring alignment on product strategy and driving the Digital
Services roadmap
●
Establish and uphold excellent product development practices, including
iterative product management, human-centered design, and modern product
practices across FAMLI
●
Coordinate cross-functional collaboration across delivery teams (front-end,
Salesforce, financial management, website experience before and after logging
in) and across the many services FAMLI provides (e.g., employer data reporting,
insurance plan selection, worker claim filing, financial reporting, data
analytics)
●
Supervise a team of 6 product owners
Implementation
Support
●
Communicates the capabilities, needs and constraints of the product team to the
Chief of Digital Services.
●
Hiring product owners, directly managing people, and coordinating on the
management of vendor teams
●
Scopes and prioritization of human-centered design and research principles in
product design and development
●
Contributes to the prioritization of human-centered design and research
principles in product design and development
Other
●
Helps build a cohesive team culture of alignment, trust, empowerment, and
collective investment in the success of FAMLI services.
MINIMUM QUALIFICATIONS
● 7
or more years of cumulative professional experience as a product owner/manager
● 2
or more years leading/managing product teams
● Experience
working in a government context (federal, state or local)
DESIRED OR PREFERRED QUALIFICATIONS
● You
have deep experience working cross-functionally with product teams, software
developers, designers/user researchers, and policy and can lead collaborative
processes inclusive of diverse perspectives
● Experience
developing and supporting practices around agile development, data-driven
decision making, and human-centered design
● Experience
scoping and prioritizing technical and design work into plans – both into the
future (year and quarterly planning) and delivery plans by sprint
● Skilled
in stakeholder communication, facilitating discovery sessions to understand
program needs, and reporting back progress
SPECIAL REQUIREMENTS
All candidates are subject to a background
check against files maintained by the Division of Unemployment Insurance
(Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result
of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact
on whether or not a candidate is offered employment.
SELECTION PROCESS
All information
concerning the qualifications, including any required documentation (diploma,
transcript, certificate, etc.) must be submitted and received by the closing
date. Information submitted after this date will not be considered.
Applications that meet minimum and/or selective qualifications will be referred
to the hiring unit for interview selection. Units will select those candidates
most closely demonstrating the qualifications for the interview.
A resume and
written introduction must be included for this position. In the introduction, briefly explain
(maximum of 2 pages):
● Your core skills to a government employee who
isn’t familiar with product management
● Why you believe your experiences and expertise will benefit the launch
of paid leave in Maryland
● A project, accomplishment, or lesson from your
government service experience that highlights your
skillsets
Please upload one Word
or PDF file that includes your combined resume and written introduction using
the “Transcript” upload function or via the JobAps “Other” tab.
EXAMINATION PROCESS
The assessment may consist of a rating of your
education, training, and experience related to the requirements of the
position. It is important that you provide complete and accurate information on
your application.
BENEFITS
This is a
full-time, permanent position and eligible for full State benefits, which
include:
● Flexible hours and
hybrid teleworking
● Paid holidays 12-13
per year
● Generous paid leave
package (annual, sick, personal and compensatory leave)
● State Pension
("defined benefit" plan)
● Tax-deferred
supplemental retirement savings plans (401(k) and 457)
● Comprehensive,
subsidized health, dental and prescription plans with little to no deductibles,
free generic prescriptions, and free preventive heath services
● Flexible Spending
Account plans for Health Care and Daycare
● State Employees
Credit Union
FURTHER INSTRUCTIONS
The online application
is STRONGLY preferred. However, if you are unable to apply online, or having
difficulty with your login or password, please contact DBM's Helpdesk directly
at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends).
After business hours, please submit an email request to
Application.Help@maryland.gov. If you encounter difficulty attaching required
or optional documentation, you may submit via mail or deliver in person. Please
be sure to include your name, identification number (Easy ID#) and job
announcement number on any documentation to ensure timely processing.
We thank our Veterans
for their service to our country and encourage them to apply. If you are
seeking veteran's preference, please submit a copy of your DD-214.
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor/ Office of Administration
Attn: Erika
Leonard-Anderson 25-005485-0016
100 S. Charles Street,
Tower 1
Suite 5000
Baltimore, MD 21201
The MD State
Application Form can be found online
Please contact: Erika.leoard-anderson1@maryland.gov or 410-767-3417 for additional information concerning the recruitment. Online applications are strongly preferred. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab".
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