Skip to Main Content

Chief of UI Employer Services

Program Manager Senior I

Recruitment #25-005482-0026

Go Back View Benefits

GRADE

23

LOCATION OF POSITION

100 S Charles Street, Baltimore MD 21201

Main Purpose of Job

This position reports directly to the Contributions Deputy Director for the Division of Unemployment Insurance (DUI). The main purpose of this position is to manage business operations related to employers contributing to the Unemployment Insurance Trust Fund. This position ensures efficient resource management and quality customer service within the Account Maintenance Section, which is comprised of four units: Employer Status; Employer and Tax Assistance; Experience Rate; and Benefit Charge Correspondence.

POSITION DUTIES

Provide leadership and management for the day-to-day operations of the units within the Account Maintenance Section of the Contributions Division. Applying UI Management Model standards to comply with USDOL performance measures and Maryland state law and attain Agency goals. 

Account Maintenance: 

Responsible for account activation, Entity Change, Account Inactivation, Account status update, Processing/Uploading Power of Attorney, Review Tax Rates for New Accounts and new successor accounts, Review/Process/Cancel Potentially Fictitious accounts, Process Professional Employer Organization accounts. Assist other units as needed. 

Review Determination Unit: 

Make determinations on employer protests- liability (with expertise from Account Maintenance), annual tax rate, and benefits charged. Handle review/adjustment of contributory tax rates or potential tax rate for a reimbursable employer considering changing to a contributory employer. Attend Appeal Hearings as deemed necessary as a state witness. Test Annual Tax Rates. Assist other units as needed. 

Employer Call Center 1: 

Answer inbound calls. Assist employers/tax preparers/TPA/consumer with BEACON activation/navigation Review for approval/denial of penalty and interest ($3,500.00 or less) waivers. 

Employer Call Center 2: 

Make outbound calls to collect UI debt, proactively assist the employer to fully resolve the account, review for approval/denial of penalty and interest waivers. Assist other units as needed. 

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor’s Degree from an accredited college or university or a combination ofmilitary and/or educational experience functionally equivalent to a Bachelor’s Degree.

Experience: Six years of experience in an administrative or professional work capacity. Two years of thisexperience must have involved one or more of the following: the supervision of other employees, overseeingand coordinating the general operations of a unit, developing and providing training for staff.

SELECTIVE QUALIFICATIONS

Please read the job announcement in its entirety before applying to this recruitment. Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible to hire.

Prior Managerial call center and/or unemployment insurance experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Knowledge of Maryland and Federal Unemployment Insurance law, policies and/or procedures.

Experience preparing management reports.

Experience preparing program and performance reports.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only, however, the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

GENERAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

● Flexible hours and hybrid teleworking

● Paid holidays 12-13 per year

● Generous paid leave package (annual, sick, personal and compensatory leave)

● State Pension ("defined benefit" plan)

● Tax-deferred supplemental retirement savings plans (401(k) and 457)

● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services

● Flexible Spending Account plans for Health Care and Daycare

● State Employees Credit Union

 

To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 25-005482-0026/ (Program Mgr Sr/FR)
100 S. Charles Street
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.





Powered by JobAps