Chief Hearing Examiner *******REPOST*******
Program Manager Senior I
Recruitment #25-005482-0022
| Department | LABOR - Family and Medical Leave Insurance |
|---|---|
| Date Opened | 2/4/2026 12:10:00 PM |
| Filing Deadline | 2/18/2026 5:00:00 PM |
| Salary | $104,519.00 to $147,451/with potential growthup to $162,800.00/year |
| Employment Type |
Full-Time
|
| HR Analyst | Tiffany Lott-Mallard |
| Work Location |
Baltimore City
|
| Telework Eligible | Yes |
Introduction
Maryland’s
Family and Medical Leave Insurance (FAMLI) program makes sure all workers in
Maryland have paid time off for medical and family reasons. FAMLI is a social
insurance system covering 2.6 million workers and 180,000 employers, delivered
as a digitally native, public-facing service. We’re in the early stages of
building something as big and as far-reaching as unemployment insurance or a
new health department. We know that delivering services primarily through a
website, over the Internet, is a new way of doing business in government.
The
Appeals Unit is responsible for providing a fair and impartial process for
reviewing determinations made by the FAMLI Division. Our Hearing Officers conduct hearings, review
evidence, and issue legally sound decisions while safeguarding due process. The
Appeals Unit is committed to delivering timely, accessible, and high-quality
service to workers, employers, and the public while upholding the integrity of
the FAMLI program.
The Chief Hearing Officer oversees all Hearing
Officers in the Appeals Unit. They are responsible for ensuring hearings are
fair, timely, and in accordance with the law. The Chief Hearing
Officer sets quality standards, provides mentorship, and works with Division
leadership to strengthen access to justice for all claimants and employers.
GRADE
23
LOCATION OF POSITION
Maryland Department of Labor
100 S. Charles Street
Baltimore, Maryland 21201
Main Purpose of Job
The Chief Hearing Officer is a senior leadership position within the Appeals Directorate of the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). This role is responsible for hiring, overseeing and mentoring a team of Hearing Officers, ensuring the quality and consistency of their work, and managing clerks who assist with research and scheduling within the Appeals Unit. Additionally, the Chief Hearing Officer is tasked with planning and executing the operational strategy for administrative hearings, and will work closely with the Director of Appeals and the Digital Services team to build a Case Management System. This position requires expert knowledge in administrative law and procedures, along with strong organizational, managerial, training, and communication skills. The ideal candidate will have extensive experience as a Hearing Officer, and demonstrate the ability to handle complex legal and procedural matters.
POSITION DUTIES
Duties of this position include but are not limited to:
- Oversees the administration of hearings for all FAMLI appeals. Ensures the accuracy, quality, and timeliness of decisions made by Hearing Examiners.
- Analyzes complex cases and makes final decisions or recommendations or their resolution, ensuring compliance with relevant laws and policies.
- Provides ongoing training and professional development for Hearing Officers, Clerks, and other team members to ensure effective operations within the Appeals Unit.
- Develop and implement processes and forms for administrative hearings.
- Work with the Director of Appeals and the Digital Services team to improve and implement the Case Management System, ensuring efficient management of hearings.
- Identify opportunities to improve quality and consistency in decision writing.
- Ensure adherence to legal standards and regulations. Maintain a comprehensive understanding of administrative law and hearing procedures to ensure that all hearings are conducted in compliance with Maryland State law and relevant guidelines.
MINIMUM QUALIFICATIONS
Education:
- A Juris Doctor or equivalent degree from an accredited law school.
- Candidates for positions in this classification must be members of the Maryland Bar.
AND
Experience:
- (1) 6 years of experience as a hearing examiner in any administrative, criminal, or civil proceedings with 2 years of experience in a supervisory role OR (2) 2 years of legal experience + 4 years as a hearing examiner in paid leave, UI, workers compensation, or any other benefits administration program.
- Strong verbal and written communication skills, with the ability to communicate complex information clearly.
DESIRED OR PREFERRED QUALIFICATIONS
- Experience in paid leave, UI, workers compensation, or any other benefits administration program is preferred.
- Experience supervision other hearing officers is preferred.
- Experience standing up new government programs is preferred.
SPECIAL REQUIREMENTS
All candidates are
subject to a background check against files maintained by the Division of
Unemployment Insurance (Labor/DUI) to determine whether any monies are owed
to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any
unpaid debt may have an impact on whether or not a candidate is offered
employment.
SELECTION PROCESS
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and or selective qualifications will be required to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.
A resume and supplemental questionnaire are strongly encouraged for this position. Please upload on Word or PDF files that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab
EXAMINATION PROCESS
The
assessment may consist of a rating of your education, training, and experience
related to the requirements of the position. It is important that you provide
complete and accurate information on your application.
GENERAL REQUIREMENTS
Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.
BENEFITS
This is a full-time,
permanent position and eligible for full State benefits, which include:
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual, sick, personal and compensatory leave)
- State Pension ("defined benefit" plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
- Flexible Spending Account plans for Health Care and Daycare
- State Employees Credit Union
To learn more, please click this link: STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employee do not need to submit proof of Veterans' status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor
Attn: Tiffany Lott-Mallard 24-005482-0022
100 S. Charles Street Tower 1, Suite 5000
Baltimore, Maryland 21201
The MD State Application Form can be found online
Please contact Tiffany Lott-Mallard1@maryland.gov or 410-767-2096 for additional information concerning this recruitment. Online applications are strongly preferred. A resume and cover letter are strongly encouraged for this position. Please upload on Word or PDF file that includes your combined cover letter and using the "Transcript" upload function, or via the JobAps "Other" tab."
Maryland Department of Labor, is an equal opportunity employer. It is the policy of DOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
Click on a link below to apply for this position:
| Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
| View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
| Apply via Paper Application. | You may also download and complete the Paper Application here. |



