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Chief Learning Officer (CLO)

PROGRAM MANAGER SENIOR I

Recruitment #25-005482-0010

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Introduction



When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.  

This is a Management Service position that serves at the pleasure of the Appointing Authority.

Please Note: This is a repost. If you previously applied for this position, there is no need to reapply.

GRADE

23

LOCATION OF POSITION

Maryland Department of Human Services
Office of Learning
25 South Charles St.
Baltimore, MD 21201

Main Purpose of Job

The Chief Learning Officer (CLO) is responsible for the strategic development, implementation, and oversight of learning opportunities that support professional development and workforce capability enhancement for the Department of Human Services (DHS), which serves over 6,000 employees. This position sets training standards, ensures consistency in learning initiatives, and collaborates with program administrations—including the Social Services Administration (SSA), Family Investment Administration (FIA), and Child Support Administration (CSA)—, and operational groups - including Procurement, Talent Engagement & Management (TEAM), Administrative Operations, Office of Technology for Human Services (OTHS), and Budget & Finance - to develop and implement appropriate learning pathways. The CLO fosters a culture of continuous learning and ensures that all employees have access to high-quality, equitable professional development opportunities. Additionally, the CLO oversees a team of learning professionals, including learning and instructional designers, trainers, and training support staff, to effectively deliver training programs. 

POSITION DUTIES

Strategic Leadership & Training Development 

  • Develops and oversees the execution of the department’s learning and professional development strategy. 
  • Establishes training standards and best practices for employee learning initiatives. 
  • Assesses workforce training needs and implements innovative, research-based learning solutions.

Operational and Programmatic Training Oversight 

  • Works with SSA, FIA, and CSA leadership to design and implement training programs for child welfare, public assistance, and child support services professionals.
  • Evaluates program effectiveness and recommends improvements based on performance metrics and stakeholder feedback. 
  • Ensures compliance with federal and state regulations regarding training and professional development requirements.

Professional Development Training Programs 

  • Designs and implements professional development programs. 

Oversight of Learning Professionals 

  • Leads a team of learning and instructional designers, trainers, and training support staff. 

Technology & Learning Innovation 

  • Leads the adoption of e-learning, artificial intelligence-enabled learning, and virtual training platforms. 
  • Oversees the development of digital and blended learning experiences. 

Performance Measurement & Evaluation 

  • Develops key performance indicators (KPIs) and assessment tools to measure training effectiveness. 
  • Collects and analyzes training data to guide decision-making and program enhancements.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelors’ degree from an accredited four-year college or university, preferably in Education, Organization Development, Communications, or related field from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work, two years of the required experience must have been in Talent Development (Training and Facilitation and/or Instructional Design and/or Online Learning) and in supervisory capacity.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:
  • Two-years experience in Talent Development (Training and Facilitation and/or Instructional Design and/or Online Learning).
  • One year experience creating spreadsheets with Microsoft Excel or Google Sheets.
  • One year experience hosting virtual training via online meeting platforms such as Zoom, Web Ex, Google Meets, Microsoft Teams, etc…
  • One year experience designing slides with Microsoft Powerpoint or Google Slides.
  • Two years experience designing documents with Microsoft.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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