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Senior Transformation Specialist

PROGRAM MANAGER IV

Recruitment #25-005479-0035

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Introduction

This is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE

22

LOCATION OF POSITION

100 S Charles Street Baltimore, MD 21201

Main Purpose of Job

The Senior Transformation Specialist plays a strategic leadership role in driving organizational change initiatives aimed at modernizing systems, streamlining processes, and improving service delivery. The position acts on behalf of the Assistant Secretary and Deputy Assistant Secretary to steer key initiatives from conception to completion and represents the Unemployment Insurance (UI) Division in inter-agency and external communications, as appropriate.

POSITION DUTIES

Lead cross-agency transformation projects that improve services and modernize outdated systems.

Facilitate workshops and stakeholder meetings to align teams on goals and change efforts. 

Analyze current processes to find inefficiencies and identify areas for improvement.

Create project plans and roadmaps to guide implementation and track results using KPIs. 

Advise executives on change management, performance improvement, and innovation. 

Collaborate with IT, program managers, and other partners to deliver digital tools and redesigned services. 

Manage project risks, remove barriers, and ensure projects meet their goals. 

Prepare clear updates and reports for leadership, staff, and external stakeholders. 

Mentor and support junior staff involved in change or project efforts. 

Contribute to internal best practices for transformation and process improvement.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. 

Education: Bachelor’s degree in Public Administration, Business, Organizational Development, Information Systems, or a related field required.  Master’s degree preferred 

Experience: At least 7 years of progressive experience in program transformation, project management, or process improvement.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 

Experience managing high-impact projects simultaneously.

Proficient in project management software and collaboration tools (e.g., MS Project, Smartsheet, Asana, Miro, etc.).

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only, however, the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

● Flexible hours and hybrid teleworking

● Paid holidays 12-13 per year

● Generous paid leave package (annual, sick, personal and compensatory leave)

● State Pension ("defined benefit" plan)

● Tax-deferred supplemental retirement savings plans (401(k) and 457)

● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services

● Flexible Spending Account plans for Health Care and Daycare

● State Employees Credit Union

 

To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 25-005479-0035/ (Program Mgr IV/FR)
100 S. Charles Street
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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