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PROGRAM MANAGER IV

Recruitment #25-005479-0032

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Introduction

Join a results-driven, customer-focused government agency as Tax Credits Program Manager and lead one of the state's most impactful programs supporting property tax relief and community investment.

This is a high-impact leadership role overseeing a large division responsible for administering complex tax credit programs that affect thousands of Maryland residents. The ideal candidate will bring strong operational expertise, a proven record of managing high-performing teams, and a commitment to modernization and accountability.

This is a unique opportunity to lead operational changes in a program with high public visibility and legislative interest, while driving measurable improvements in service delivery, compliance, and customer experience.

What We’re Looking For
A confident, experienced leader with a deep understanding of operational management, compliance, and public accountability.

Demonstrated success building high-performing teams, setting clear expectations, and leading staff through change.

Strong analytical and strategic thinking skills, with the ability to assess risk, interpret law, and make data-informed decisions.

Experience modernizing operations and reducing paper-heavy or manual processes through new systems or technologies.

Skilled in managing stakeholder relationships, including internal departments, auditors, elected officials, and the general public.

Commitment to delivering equitable, transparent, and efficient public service.

Ability to thrive in a fast-paced, policy-focused environment where public trust and legislative interest are high.

This position is a Management Services Appointment.

GRADE

22

LOCATION OF POSITION

Director’s Office

Tax Credit Services Department

700 E. Pratt Street, 2nd Floor

Baltimore, Maryland 21202

Main Purpose of Job

This position supervises and manages tax credit professionals and administrative staff responsible for processing Homeowners, Renters and Homestead tax credit applications: handling first-level appeals for denials of those tax credits and performing related audit functions. This position is an emergency essential, mission critical employee.

POSITION DUTIES

Lead a division responsible for the administration of state tax credit programs, including oversight of policy compliance, staff management, and public engagement.

Supervise multiple teams, including managers and technical staff, to ensure timely and accurate program execution and customer service.

Implement performance metrics, staff accountability practices, and process improvements that align with agency and administration priorities.

Modernize outdated manual and paper-based workflows through technology, system upgrades, and cross-functional process redesign.

Coordinate closely with agency leadership, the Compliance Division, legal advisors, and IT staff to ensure high standards of accuracy, security, and customer experience.

Engage regularly with stakeholders, including the public, elected officials, advocacy groups, and the media, regarding program updates, inquiries, and issue resolution.

Prepare strategic briefings, reports, and data analyses to support legislative tracking, budget planning, and performance review.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree from an accredited college or university is required. An advanced degree is preferred. Preferred fields of study include Public Administration, Business Administration, Finance, Accounting, Economics, Law, Political Science, or related fields.

 

Substitution: A master’s degree in a related field may substitute for up to two (2) years of the required general experience.

 

Experience: Ten (10) years of responsible professional experience in program or operations management in a large or complex environment, including experience in:

 

§  Strategic planning and implementing organization-wide initiatives

§  Supervising and leading multiple teams or units, including managers and supervisors

§  Managing budgets, contracts, and vendor relationships

§  Process improvement, systems modernization, or technology implementation

§  Interpreting and applying state or federal laws, regulations, or administrative policies

 

Substitution: Additional relevant professional experience in program management, public administration, finance, compliance, or a related field may be substituted for the required education on a year-for-year basis.


DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Proven success managing large, multidisciplinary teams.

Demonstrated ability to lead cultural or organizational change in complex or resistant environments.

Experience managing programs subject to legislative or public scrutiny

Strong financial management experience, including budget oversight.

Experience coordinating with elected officials, advocacy groups, and the media.

LIMITATIONS ON SELECTION

Must be willing to work in Baltimore City.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report on all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost.

 

STATE OF MARYLAND BENEFITS

 

Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)

Annual Leave - ten (10) days of accumulated annual leave per year

Sick Leave - fifteen (15) days of accumulated sick leave per year.  

Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

Holidays - State employees also celebrate at least twelve (12) holidays per year.  

Pension - State employees earn credit for a retirement pension. 

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: State Department of Assessments and Taxation, Office of Human Resources, 700 E. Pratt, 2nd Floor, Suite 2700, Baltimore, Maryland 21202. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the State Department of Assessments and Taxation at 410-767-1137, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.




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