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Director of UI Claim Center (Charles Street)

PROGRAM MANAGER IV

Recruitment #25-005479-0028

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Introduction

Confident businessman giving a presentation to his team — Stock Photo, Image

The Division of Unemployment Insurance (DUI) is currently seeking a dedicated, motivated and skilled professional candidate for the position of Director of UI Claim Center.  This role offers an excellent chance to contribute to meaningful projects, grow within a supportive environment, and make a tangible impact in forward thinking organization. If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DUI team today! 

As a member of the DUI team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

This recruitment is limited to current Unemployment Insurance employees.

GRADE

22

LOCATION OF POSITION

100 South Charles Street
Baltimore, Maryland 21201

Main Purpose of Job

The purpose of this position is to ensure efficient Claims and Adjudication Center Operations in Baltimore, Maryland; to manage the resources of a Department of Labor (MDOL) MD Unemployment Insurance Claim Center; and to provide the highest quality of Unemployment Insurance services to customers which will support the economic stability of the labor force, businesses and the community.

POSITION DUTIES

This position reports directly to the UI Deputy Director of Benefits. This position is responsible for all unemployment insurance activities of the Charles Street Claim Center. The primary functions of the center are taking and processing claims and preparing claims for the adjudication process. The Center averages a staffing level of 55. In addition to the management and operation of the unemployment insurance functions, the Director is responsible for all logistical, maintenance and operational aspects of the building.

  • Provide leadership and direction for the day-to-day operations in the Charles Street Claims and Adjudication Center applying MDUI Management Model standards to comply with USDOL performance measures and Maryland state law and attain Agency goals
  • Meet or Exceed Federal Performance Measures and MDOL-MDUI Strategic Goals by effectively monitoring the functions necessary to comply with USDOL performance measures, Maryland state law, and MDOL Policies and Procedures.
  • Community and Public Relations Activities

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor’s degree from an accredited four-year college or university in Business Administration.

Experience: Five years of management/supervisory experience in claims taking or adjudication in a call center environment.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Supervisory experience working in an unemployment claim center

Proficient with navigating through the BEACON benefit system.

LIMITATIONS ON SELECTION

This is an internal recruitment  limited to the following candidates only:

Must be a current Maryland Unemployment Insurance Employee

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

● Flexible hours and hybrid teleworking
● Paid holidays 12-13 per year
● Generous paid leave package (annual, sick, personal and compensatory leave)
● State Pension ("defined benefit" plan)
● Tax-deferred supplemental retirement savings plans (401(k) and 457)
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
● Flexible Spending Account plans for Health Care and Daycare
● State Employees Credit Union

To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

 If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Felicia Ransome 410-230-6306 or submit via email to felicia.ransom@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/Office of Administration
Attn: Unemployment Insurance Director of UI Claim Center (25-005479-0028) FR
100 S. Charles Street, Tower I, Ste. 5000
Baltimore, MD 21201

The MD State Application Form can be found online 

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.





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