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PROGRAM MANAGER III (531668)

Housing Ombudsman

Recruitment #25-005478-0052

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Introduction

This is a Management Service position with full Maryland State Benefits 

Work that Matters.  The Maryland Department of Housing and Community Development (DHCD) is a nationally-recognized thought leader in bold and transformative approaches to housing development and community revitalization.  Within DHCD, the Dvision of Policy, Strategy, & Research (DPSR) works to develop innovative housing policies using data, empirical research, and best practices from the fields of housing and community development.  DPSR also supports strategic planning and special initiatives for the agency, including especially efforts to address Maryland's housing affordability crisis.    

DHCD is looking to immediately hire a qualified Housing Ombudsman within the Division of Policy, Strategy, and Research.  The Housing Ombudsman position was created by Governor Moore's Housing Starts Here Executive Order, issued in September of 2025.  The goal of this position is to help accelerate the production of housing in Maryland by troubleshooting housing projects that have encountered "red tape" in state and local permitting or entitlement processes by facilitating the activating of opportunity sites, such as government-owned land that is suitable for housing development.

DHCD offers a flexible work schedule, telework and job sharing options, training, advancement and career path opportunities, casual business dress on Fridays, and a competitive salary. There is ample parking and our offices are located in walking distance to the New Carrollton MARC Train Station. 
 

GRADE

21

This position offers a salary range of $91,761 - $132,028/year, with potential for advancement up to $142,914 based on qualifications, equity, and hiring guidelines.  Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $132,028/year. 

LOCATION OF POSITION

7800 Harkins Road
Lanham, MD 20706

The Maryland Department of Housing and Community Development is located in Prince George's County across from the New Carrollton Metro stop. 

POSITION DUTIES

The Housing Ombudsman will work closely with DHCD leadership and with leaders from across the agency. The Housing Ombudsman will also build relationships with staff at various state and local agencies that play a role in housing production and will work with developers, elected officials, and community leaders to address pain points and obstacles that are hampering development. The Housing Ombudsman will also advise on policy and process changes at the state and local levels that could accelerate housing production timelines and/or reduce project costs.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited university in economics, political science, public policy, law, real estate, or a related field.

Experience: Five years of combined experience working in a government office responsible for permitting, planning, zoning, housing, and/or environmental regulations, working in the office of an elected official, working as a lobbyist, and/or working in the field of housing development and/or community development.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience applying for permits for housing and/or community development projects.
  • Experience reviewing permit applications.
  • Experience with public processes such as public hearings or legislative sessions.
  • Experience working on projects or collaborating with governments in three or more counties in Maryland.
  • At least three years of experience related to capital stacks, development finance, and/or tax credits.

SELECTION PROCESS

Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.

Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:

Miles Peterson 

Department of Housing and Community Development

Office of Human Resources 

7800 Harkins Road, Lanham, MD 20706 

All application materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to miles.peterson@maryland.gov. Please include the following information in the body of the email: 

  • Attn: Miles Peterson, HR Generalist 
  • Your First and Last Name 
  • Recruitment # 
  • Classification (Job Title) of Recruitment

Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7566. 

TTY Users: call via Maryland Relay. 

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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