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Deputy Director of Operations & Fiscal

Program Manager II

Recruitment #25-005477-0043

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Introduction




 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position that serves at the pleasure of the Appointing Authority.
 

GRADE

20

LOCATION OF POSITION

Maryland Department of Human Services
Prince George's County Child Support Administration
4235 28th Avenue
Temple Hills, MD 20748

Main Purpose of Job

This position provides high level professional, administrative, and management work which involves planning, developing, and directing the activities and services within the established policies and procedures for the Division of Operations and Fiscal. This position manages and coordinates the division and oversees fiscal, budget, and procurement activities which involve planning and coordinating activities focused on the accomplishment of agency goals and objectives.

POSITION DUTIES

Administration
  • Plans, directs, organizes, leads and coordinates the activities/operations of the divisions of operations and fiscal within the Child Support Administration which include but are not limited to, locating non-custodial parents, enforcing child support orders, modifying child support obligations, receiving, initiating, and evaluating charges of failure and/or refusal to pay child support.  
  • Develops and improve procedures, maintain the organizational structures, and oversee the objective use of personnel, budget, and activities.
Policy & Recommendation
  • Assists the Director in identifying and prioritizing the goals of CSA and in the allocating of resources.  Develops, implements, and evaluates new management techniques, forms, procedures, and instructions.
Supervision & Problem Solving
  • Assists with the researching, investigating, and resolving of difficult and complex client complaints. 
  •  Implements corrective action plans and makes recommendations to the Director for improvement.
  •   Provides direct supervision to the Operations Unit Manager and the Procurement & Fiscal Manager.
Special Projects
  • Conducts special research projects by utilizing analytical and statistical data.
Customer Service
  • Ensures all staff are trained and compliant with customer service processes and procedures.
Liaison
  • Maintains positive intra/inter-governmental and public relations.
This position is hybrid telework eligible.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor degree from an accredited four-year college or university.
Experience: Eight years of experience in administrative, professional or technical work. Three years of the required experience must have involved the supervision of other employees or exercising responsibility for program development in a child support program.
Notes:
1. Additional experience in administrative, professional or technical work may be substituted on a year-for-year basis for the required general education.
2. Additional graduate level education at an accredited college or university may be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:
Three  years of experience in Maryland systems such as Child Support Management System (CSMS), Eligibility & Enrollment, and FMIS.
Three  years of experience in contract management and procurement.
One  year of human service experience and/or customer service experience.
One  year of experience in program management.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

 If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines. 

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.  CLICK ON THIS LINK FOR MORE DETAILS:  STATE OF MARYLAND BENEFITS.
  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year. 
  •  Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  •  Holidays - State employees also celebrate at least thirteen (13) holidays per year. 
  •  Pension - State employees earn credit towards a retirement pension.
  •  Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Department of Human Services, Employment Services, Attention: Erica Thomas, 4235 28th Ave Temple Hills  Suite 135, MD 20748.

If you have any questions concerning the recruitment process for this position, please email Erica Thomas at erica.thomas1@maryland.gov; include the job title and recruitment # in the subject line. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

 TTY Users: call via Maryland Relay.

 As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

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Apply via Paper Application. You may also download and complete the Paper Application here.

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