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Channel Management Program Manager (PROGRAM MANAGER II)

COMPASS Division

Recruitment #25-005477-0033

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


This is a Management Service position, and serves at the pleasure of the Appointing Authority.

 

GRADE

20

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

The Compass Division of the Comptroller of Maryland is currently migrating to a modern integrated tax system (ITS). We are seeking a motivated individual to lead a team of Analysts responsible for forms training in our imaging system for upcoming ITS releases and for those already in production in our ITS. This position acts as a liaison with multiple ITS Vendors and acts as a Business Owner for our ITS forms development team.

PLEASE NOTE: A hybrid telework schedule may be available after completion of system and tax training.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate

Experience:

  • Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation
  • Two years of management experience in a supervisory role.

Applicants must meet ALL of the above in order to qualify for the position.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at https://naces.org/members/

DESIRED OR PREFERRED QUALIFICATIONS

  • Bachelors' or Masters' Degree from an accredited college or university in Information Technology, Accounting, Finance, Business Administration, Public Administration, or other related field with specific coursework in the structure and use of automated information systems.
  • Knowledge and experience with document imaging software or equipment.
  • Knowledge and experience with the functions and capabilities of automated business systems.
  • Knowledge and experience with the principles of leadership with the ability to inspire and motivate team members. Skill in providing ongoing user support and coordinating system development and implementation.
  • Skill in creating, reviewing and updating application documentation and training materials.
  • Skill in applying analytical and critical thinking to enable effective troubleshooting for simple and complex application system problems.
  • Skill in communicating effectively and establish and maintain effective working relationships with technical and non-technical stakeholders.
  • Skilled in planning, coordinating, supervising, training and evaluating the work of lower-level team members.

LIMITATIONS ON SELECTION

Must work on site in Annapolis Monday through Friday in a full-time capacity.  Required hours are 8:00 am to 5:00 pm.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov, or amoreland@marylandtaxes.gov for additional information.



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