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Quality Assurance Manager

PROGRAM MANAGER I

Recruitment #25-005476-0019

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

 

GRADE

19

LOCATION OF POSITION

MARYLAND DEPARTMENT OF HUMAN SERVICES
SOCIAL SERVICES ADMINISTRATION
25 S. CHARLES STREET
BALTIMORE, MD 21201

Main Purpose of Job

The Program Manager of Quality Assurance oversees all aspects of audit functions, compliance, reporting, corrective actions, and quality improvement for DHS’ Social Services Administration programs and operations. Responsibilities cover a wide range including 24 Local Departments of Social Services and headquarters’ Operational Divisions, ensuring compliance with various federal and state legislations.
As the QA Manager within SSA, the incumbent analyzes audit findings, coordinates responses, develops Corrective Action Plans (CAPs), and monitors audit compliance for external audits. Managing SSA's response to audit findings and CAPs is crucial for maintaining federal funding for foster care and preventive services. The role involves working with SSA leadership and Local Departments of Social Services to analyze risks, develop strategies, and improve audit compliance for responsible fiscal management.

POSITION DUTIES

  • Analyze audit findings, coordinate the agency’s responses, develop Corrective Action Plans (CAPs) and monitor audit compliance for external audits.
  • Manages relevant staff and QA analysts to create an audit schedule and implementation plan.
  • Manages the development of Corrective Action Plans (CAPs) in collaboration with affected units, Director of Quality, Policy and Performance Management, and SSA Leadership.
  • Provides oversight for the continuous quality improvement reviews of SSA programs at the 24 Local Departments of Social Services as well as DHS Headquarters.
  • Develops an annual report detailing audit findings, ongoing efforts to address non-compliance, and observed best practices.

MINIMUM QUALIFICATIONS

Education: A bachelor's degree from an accredited college or university in Social Work, Business, Business Administration, Public Administration, or closely related field.

Experience: Three years of experience providing child welfare or adult services to vulnerable children, individuals, or families, and/or monitoring adherence to regulatory and statutory mandates at a government agency.

Note: Candidates may substitute a Master's degree from an accredited college or university for one year of general experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • One year experience in the development and implementation of corrective actions related to audits and/or accreditation review.
  • One year of supervisory experience in a child welfare or adult services program, or in an audit or accounting capacity.
  • One year experience in a position that involves public speaking in both large and small settings requiring the development of presentations, training materials, and reports.
  • One year of experience using office software applications such as Microsoft Office Suite (PowerPoint, Word, and Excel), Google Workspace (Gmail, Sheets, Docs, Slides, Meet, and Calendar), and Smartsheet.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 25 S. Charles Street, 11th floor, Baltimore, Maryland 21201.

You will be required to provide a resume, salary history, and current salary requirements.  Additional information about DHS is available at www.dhs.maryland.gov.

If you have any questions concerning the recruitment process for this position, please email Heather Braddy at heather.braddy2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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