COLLECTION AGENT I

0012

300 W Preston St. Baltimore, MD 21201

This is an entry-level call center role primarily responsible for collecting debts referred to CCU from various Maryland State agencies. Key duties include assisting with CCU's daily incoming call volume, contacting debtors by phone, and communicating with debtors in-person or via email when necessary.

Please note that this position requires a mandatory two-week in-office training period , and employees are required to work a minimum of two days per week in the office. Please be aware that training requirements are subject to change.

This is a special appointment position that serves at the pleasure of the appointing authority.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year experience in Customer Service 
2. One year experience in Debt Collection 
3. Bi-Lingual Individuals are encouraged to apply

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.