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Compass RPE Production Technician - IT Functional Analyst Trainee

Compass Division

Recruitment #25-004497-0002

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

16

LOCATION OF POSITION

Annapolis, MD

POSITION DUTIES

Would you like to work in historic Annapolis blocks away from a scenic harbor with many top restaurants and shops? The Compass Division of the Comptroller of Maryland is currently migrating to a modern integrated tax system (ITS). We are seeking to hire IT Functional Analyst Trainees to assist our Training and Production Support Sections. The Trainees will learn to assist with end-user training or to assist with monitoring and testing system migrations and access management functions. These positions are eligible for teleworking on a hybrid schedule.

PLEASE NOTE: Evening and weekend work may be required during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

MINIMUM QUALIFICATIONS

Experience: Four years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.

2. Candidates may substitute 30 credit hours from an accredited college or university in Accounting, Finance, Business Administration, Human Resources Management, Public Administration, Information Technology or other related field with specific coursework in the structure and use of automated information systems for each year up to four years of the required experience.

3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and two years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.


** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Knowledge and experience with the functions and capabilities of automated business systems.
  • Skill in providing user support and coordinating system development and implementation.
  • Skill in creating, reviewing and updating application documentation and training materials.
  • Skill in applying analytical and critical thinking to enable effective troubleshooting for simple and complex application system problems.
  • Skill in communicating effectively and establishing and maintaining effective working relationships with technical and non-technical stakeholders.
  • Knowledge and experience in Maryland tax laws and forms.
  • Ability to work collaboratively and be part of a team.

LIMITATIONS ON SELECTION

Must work on site in Annapolis, Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm. A hybrid telework schedule may be available after completion of system and tax training. Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit. 

  1. First and Last Name 
  2. Recruitment Number (located at the top of the bulletin) 
  3. The last four digits of your SS# 
If you have questions or concerns regarding this recruitment, please email klord@marylandtaxes.gov at Comptroller of MD, Office of Human Resources. 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply. 

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov for additional information.



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