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IT SYSTEMS TECHNICAL SPECIALIST SUPERVISOR

Recruitment #25-004489-0002

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Introduction


MISSION: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems. 


VISION: Providing pathways to success for youth and families through partnerships across Maryland.

GRADE

22

LOCATION OF POSITION

217 E. Redwood Street, Baltimore, MD 21202 (Baltimore City)

Main Purpose of Job

The main purpose of this position is to oversee the IT Unit's customer and desktop support services. Specifically, this position manages two critical teams (Desktop Support & Customer Support) who ensure that all DJS staff members have the proper equipment, access to systems and software and they can conduct their jobs with the appropriate technology. Additionally, this position is responsible for account management for access to all systems and software, which is critical as the data DJS staff have access to is confidential and accounts must be up-to-date at all times. Lastly, this position completes special projects with the CIO and Deputy CIO.

MINIMUM QUALIFICATIONS

Experience: Eight years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes: 
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. 

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience. 

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by writing program code using generally accepted computer programming languages on a year-for-year basis for a high school education. 

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and four years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience. 

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the minimum and selective qualifications to be considered. Include clear and specific information on your application regarding your qualifications. 

Four years of experience in leading technical teams in IT optimization necessary to effectively manage service delivery, including implementing customer service solutions and process improvements is required. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding your qualifications. 

Strong leadership, team management and interpersonal skills.

Three years of experience implementing ITSM, including implementing ITSM platforms in an enterprise-level environment, including proficiency with ITSM platforms such as Service Now, JIRA Service Management or other ITSM systems. 

Experience working in both Agile and Waterfall project environments.

SELECTION PROCESS

Please ensure your application includes enough detail to clearly demonstrate that you meet the qualifications for this recruitment. All relevant information must be submitted by the closing date; materials received after that date will not be considered.

Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified, and placed on an eligible list for potential employment for a period of one year.

EXAMINATION PROCESS

The assessment will involve rating your application based on your education, training, and/or experience as it relates to the position's requirements. It is important that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications.

Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.  

If you are a Veteran applying for this position, please submit your DD Form 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

Online application process is strongly recommended. However, if you are unable to apply online you may mail a paper application and resume to the address below or fax a paper application and resume to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last 4 digits of your SS#. The paper application must be received by 5 pm, close of business, on the closing date for this recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted:

Maryland Department of Juvenile Services   
OHR-Recruitment & Examination Unit   
217 E Redwood St. 
Baltimore, MD 21202
Attn: Recruitment #25-004489-0002
Fax number 410-333-4188   
TTY Users: call via Maryland Relay 

Should additional information regarding this recruitment be required or if you have any questions regarding this recruitment, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or application.help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

DJS values the experience gained by veterans while serving our country. Veterans are welcome to apply for all current recruitments. 

Bilingual applicants and people with disabilities are welcome to apply for all recruitments. 

We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.



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