COMPUTER NETWORK SPECIALIST I
Recruitment #25-004412-0002
| Department | DJS Departmental Support |
|---|---|
| Date Opened | 12/10/2025 3:20:00 PM |
| Filing Deadline | 12/26/2025 11:59:00 PM |
| Salary | $75,475.00 - $117,737.00/year |
| Employment Type |
Full-Time
|
| HR Analyst | Nicole Jones |
| Work Location |
Baltimore City
|
| Telework Eligible | Yes |
Introduction
GRADE
LOCATION OF POSITION
Department of Juvenile Services
Main Purpose of Job
- Provides Tier 1 level phone and email support statewide to assist, troubleshoot and resolve user software and hardware, network and technical issues; and escalates work orders to the correct tier group 2 through 4 as necessary.
- Provides Account Management, ensuring users have access to all the requested software and applications required to do their jobs.
- Provides appropriate training to staff, as well as necessary user instruction and support.
MINIMUM QUALIFICATIONS
Experience: Two years of experience, six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Notes:
1. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
3. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer network, from an accredited college or university and six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
The preferred candidate for this position may possess any of the following qualifications:
SELECTION PROCESS
Please make sure that
you provide sufficient information on your completed application to show that you
meet the qualifications for this recruitment. All information concerning your
qualifications must be submitted by the closing date. We will not consider
information submitted after this date. Candidates will remain on the certified
eligible list for a period of one (1) year. The resulting certified eligible
list from this recruitment may be used to fill similar positions of the same
classification in this or other State agencies.
EXAMINATION PROCESS
The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.
BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.
Click on a link below to apply for this position:
| Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
| View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
| Apply via Paper Application. | You may also download and complete the Paper Application here. |



