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FIA Assistant Director

HUMAN SERVICE ADMINISTRATOR III

Recruitment #25-002730-0005

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.
 

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services
Carroll County Department of Social Services
1232 Tech Court Westminster, MD 21157

Main Purpose of Job

This position functions as principal assistant to the director of Carroll County Department of Social Services. The working title of Assistant Director for the Family Investment Division coordinates several human services programs to establish goals, priorities, budgets, standards, schedules, policies and procedures for FIA staff. Job duties include administrative control that ensures program compliance with Federal and State laws, regulations and procedures which includes overseeing and directing the performance of technical, professional, and clerical staff responsible for eligibility determination in all Family Investment Programs;(Supplemental Nutrition Assistance Program, Medical Assistance including Long Term Care, Emergency Assistance to Families with Children, Temporary Cash Assistance, Workforce Innovation Opportunities Act, Public Assistance to Adults, Temporary Disability Assistance Program) Compliance and Error Rate, Work Participation Rate, Office of Administrative Hearings (OAH) process, Office of the Secretary Customer Relationship Management (CRM) Work Order Inquiries, and E&E computer system training.

POSITION DUTIES

Administration 
•Interpret and administer Federal and State law/policy governing public assistance eligibility, welfare reform initiatives and personnel management. 
•Create, assess and revise local policy and procedures for Family Investment Programs. 
•Develop, implement and monitor budgets and contracts for Temporary Assistance to Needy Families (TANF), Workforce Opportunities (WIOA), Emergency Assistance to Families with Children (EAFC), Low Income Households Water Assistance Program (LIHWAP) and Welfare Avoidance Grants (WAG). 
•Develop, implement, and oversee leadership opportunities team building activities such as on-the-job succession management, in person and virtual technical training, and advance placement efforts. 
•Evaluate and identify the effective levels of training in coordination with the Systems Manager to assist in staff program and system training 
•Creates a learning culture that evaluates program efficiency and accuracy by providing the needs of staff with training that upgrades computer skills and program knowledge. 
•Promote the work of the department by interpreting policies/procedures for customers, local staff, other agencies, and community partners. 
•Respond to and resolve customer concerns/complaints and inquiries from DHS, the Governor’s Constituent Services Office, and local politicians/community partners. 
•Devise and install work operating procedures for maximum efficiency and program compliance, such as timely case assignments, application processing and workload flow. 
•Design and revise local agency forms. 
•Review Quality Control (QC) reports, OAH appeals, audit reports, fraud complaints, and other FIA Qlik reports. Prepare timely agency responses and/or corrective action plans. 
•Establish, implement, and monitor local policy for EAFC, WAGS, TCA work program requirements, EBT operations and Pre-Review of cases. Make recommendations to the director of the department legislation that will affect FIA programs. 
•Plan, request and monitor NPS budgets and expenditures of overtime money. 
•Serve as local department FIA representative for committees, the FIA Affiliate and system workgroups at State, local and community levels. 
•Recruit, interview, hire, and promote FIA staff. 
•Represent agency at State and interagency meetings, committees, and task forces. Explain relevant laws, policies and procedures to staff, elected officials, community partners and the general public. Plan and coordinate agency cross training for local and community partner staff. 
•Evaluate and select vendors and service providers. Supervise preparation of the budget for related service providers programs. 
•Performs other related duties as assigned by the agency director. 
•At all times, the incumbent will provide customer service to both internal and external customs that meets or exceeds the standards set by the Department. 

Supervisory 
•Review and analyze reports (including second level CPRS). 
•Mediate and resolve disputes/conflicts among staff or with customers. 
•Evaluate and delegate responsibilities for answering customer and internal inquiries, also delegate completion of special projects. 
•Review and approve reporting staff timesheets and reimbursements. 
•Plan, request and schedule all staff technical and policy training. 
•Guide employees by planning activities and staff development toward enhancing work performance. 
•Maintain security of automated operations. 
•Hold regular supervisory conferences and staff meetings. 
•Complete Performance Evaluation Programs (PEP) appraisals for supervised staff and review PEP appraisals completed by department supervisors. 
•Manage and approve employees’ use of leave. 
•Plan, organize, and evaluate the work of subordinate staff. 
•Devise, install and monitor work procedures of eligibility staff 
•Handle personnel actions such as reclassifications and progressive discipline. 
•Maintain harmonious work relations with agency administrative officials, staff and the general public. 
•Advise supervisors and staff of resolutions for problem cases and make recommendations for the handling of public relations situations and decisions. 
•Make recommendations to the department director on legislation affecting FIA.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Five years of Leadership and Supervisory experience.
  • One year of experience in each of the following Contract monitoring, oversight and implementation, Budget management, Community Outreach, Partner engagement.
  • Two years experience in Family Investment Administration federal/state policy/COMAR.
  • Six months knowledge of state systems, Eligibility and Enrollment(E&E) and MDThink


LIMITATIONS ON SELECTION

Limited to those who are willing to work in Carroll County.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all education and experience that is relevant to this recruitment's qualifications. 
Successful candidates will be placed on the eligible (employment) list for at least one year and may be used for future vacancies with this agency orother state agencies. 
The desired/preferred qualifications will be used to further screen the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

Resumes will NOT be accepted in lieu of completing the application.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

CLICK ON THIS LINK FOR MOREDETAILS: STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.
  • Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Attention Kerry Neill, HR Office, Carroll County Department of Social Services,1232 Tech Court Westminster, MD 21157 or email to kerrym.neill@maryland.gov by the specified closing date and time.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply. 
TTY Users: call via Maryland Relay



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