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Director of Intergovernmental Programs

HUMAN SERVICE ADMINISTRATOR III

Recruitment #25-002730-0004

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.
 

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services
Child Support Administration
25 S. Charles Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of the position is to oversee the provision of Intergovernmental services in child support cases, as provided for in the Federal Code of Regulations (CFR) 303.7. The position ensures that Maryland complies with the performance timeframes required in CFR and ensures both internal and external customers receive prompt and reliable service in the management of intergovernmental cases. This position supervises (1) the Central Registry (CRU) Unit, and (2) the Intergovernmental Services Unit (ISU). These duties are measured in part by the establishment and implementation of controls that track compliance with performance requirements. The position is the program liaison with the Intergovernmental Technical Projects. These projects include, but are not limited to (1) Child Support Enforcement Network/CSENet; (2) Expanded Federal Parent Locator Services/Expanded FPLS; (3) Query Interstate Cases for Kids/QUICK and other software projects. The position interacts with the DHS/CSA Central and the agency's 24 local jurisdictions; to include the OAG and State Attorney's Offices, under contract with DHS/CSA, to provide legal services for the child support program. 

POSITION DUTIES

  • Responsible for the management of the Central Registry Unit in accordance with 45 CFR Ch Ill§ 303.7, for the purpose of processing intergovernmental cases under the provisions of Uniform Interstate Family Support Act (UIFSA). 
  • Responsible for the management of the Intergovernmental Services Unit in accordance with 45 CFR Ch. Ill. § 303. 7, 302.35 and 302.36 for the purposes of providing case status reviews to out-of -state child support agencies and locating parents to establish paternity, and to establish and enforce court ordered child support cases. 
  • Responsible for the management of the Intergovernmental Technical Projects to include; Child Support Enforcement Network/CSENet; Expanded Federal Parent Locator Services/Expanded FPLS; Query Interstate Cases for Kids/QUICK; Electronic Interstate Wage Withhold/ E-IWO; Interstate Roster and Referral Guide/lRG) in accordance with project management principles, Federal Parent Locator Service Software Change guidelines and data exchange agreements to ensure Federal compliance. 
  • Represents the Director, Division of Program Development and/or present at meetings, conferences, etc., usually based on subject matter expertise. 
  • Assists with budget preparations for CSA including budget development and modification for areas impacting Intergovernmental Programs.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

The Ideal candidate will possess the following:
  • Two years of experience with project management. 
  • Two years of experience with customer service. 
  • Two years of experience with child support intergovernmental or local child support processes. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 25 S. Charles Street, 11th floor, Baltimore, Maryland 21201.

You will be required to provide a resume, salary history, and current salary requirements.  Additional information about DHS is available at www.dhs.maryland.gov.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.
If you have any questions concerning the recruitment process for this position, please email Heather Braddy at heather.braddy2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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