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ADMINISTRATIVE OFFICER I

Recruitment #25-002711-0033

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Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (“System”). The System is a defined benefit retirement system covering governmental employees within the State of Maryland. The System is composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 397,000 participants (customers), including 192,000 members who are actively employed and participating in the System, 165,000 payees who receive a monthly payment from the System, and 40,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.

The agency is seeking to fill an Administrative Officer I position for the Disability Team in the Special Projects Unit. 

This position is not telework eligible. 

GRADE

13

LOCATION OF POSITION

Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, Maryland 21202

POSITION DUTIES

The Maryland State Retirement Agency is seeking an Administrative Officer for the Disability Unit. This role is responsible for notifying all claimants of the decision made by the Medical Board and Board of Trustees through all multiple phases of the claim. This position supports the Medical Board Secretary by preparing incoming disability claims for review by the Medical Board, and is also responsible for preparing and organizing claims files for independent medical evaluations.

The chosen candidate must have strong organizational skills as well as excellent attention to detail, excellent communication and customer service skills. The ideal candidate would have or develop an understanding of medical terminology as well as the laws and regulations that apply to the processing of disability claims. To be successful, the chosen candidate must be motivated and dedicated to producing results and be committed to providing the best service possible to your teammates and to participants of the System.  

Position duties include but are not limited to:  

  • Create and mail decision letters to all claimants regarding the determination on their claim by the Medical Board and Board of Trustees.  
  • Track and mail disability benefit estimates for all claimants. 
  • Monitor and review incoming mail to determine appropriate actions.
  • Determine if the submitted documents are sufficient to open a claim. 
  • Correspond with members / attorneys and employers regarding additional information that is needed to open a claim and/or continue processing of a claim. 
  • Organize and review medical records to determine sufficiency for review by the Agency’s Medical Board doctors. Scheduling claims to be reviewed by the Medical Board. 
  • Prepare claims for review by Independent Medical Doctors. 
  • Create and mail file closure letters. 
  • Maintain organization of the file room.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work. 

Notes: 

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
 
2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Possession of a Bachelor’s degree from an accredited college or University. 
  • One (1) year of experience in the medical or legal fields evaluating workers’ compensation, personal injury claims, insurance, or medical malpractice claims.
  • One (1) year of experience using Microsoft Office products to include Outlook, Word, and Excel.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.   

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



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