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DJS PROGRAM SPECIALIST

Quality Assurance Specialist

Recruitment #25-002598-0007

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GRADE

ASTD17

LOCATION OF POSITION

DJS- Charles H. Hickey Jr. School
Office of the Inspector General - Quality Assurance 
9700 Old Harford Road 
Parkville, MD 21234

*The department will attempt to get the selected candidate into an office location near their residence. Applicants should indicate on their applications all counties (or Baltimore City) where they are willing to accept employment for this classification.*

Main Purpose of Job

Join Us in Making a Difference at DJS! 

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of the DJS Program Specialist, so come join our team and make a meaningful impact on youth and the community at DJS! 

The main purpose of this position is to perform a crucial and fundamental function for the Department in ensuring that DJS committed programs and detention facilities STATEWIDE, provide residential and non-residential services to youth, are efficient and effective in implementing required standards, statutes, regulations, policies, and administrative directives and best practices pertaining to the care and safety of youth. The Facility Audit Team monitors the quality and sufficiency of services that are provided to DJS youth. 

Facility audits are conducted in a manner that reinforces the mission of the Department and provide the facility staff with technical assistance as requested. The Facility Audit Team shall audit and report findings to the Director of Quality Assurance for submission to the facilities and Executive Team. 

Some key responsibilities of this position may include, but not be limited, to the following: 

• The Quality Assurance Specialist will provide technical assistance to either committed or detention facility staff or the 32 Maryland field offices. The role includes assessing a program’s quality and performance of services through observation, case and documentation review, youth and staff interviews, surveys, data collection and analysis. 

• Coordinate on-site implementation of quality assurance audits by subject matter experts and peer representatives focusing on compliance with policy, regulatory, statutory and professional standards of care for youth. 

• The Quality Assurance Specialist will assess policy, statutory and regulatory compliance, facility and field operations, staffing qualifications, levels and schedules, fulfillment of intended service obligations and goals, operations safety, program implementation, and personnel qualifications for selected positions. 

This position is eligible to work a hybrid telework schedule.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university.

Experience: Three years of experience providing case management or resource specialist services to youth in a community or residential setting.

Notes:

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences from an accredited college or university for one year of the required experience.

3. Candidates may substitute four years of experience providing case management or resource specialist services to youth in a community or residential setting for four years of college.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Correctional Institution Administration classifications or Correctional Institution Administration specialty codes in the Miscellaneous Occupations field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position may possess any of the following qualifications:
  • Candidates who have at least two years of work experience researching, compiling, and analyzing data are highly desirable. 
  • This position requires travel between various sites. Candidates must have access to reliable transportation and maintain a valid driver’s license.     
  • At least one year of work experience of compliance monitoring and reporting in the areas of Program Management, Case Management and/or Detention or Committed Facility Mgmt. or Residential setting.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Candidates must be willing to travel in all areas within the state of Maryland to perform job duties. The travel may include overnight stay.

SELECTION PROCESS

Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for a period of one (1) year. The resulting certified eligible list from this recruitment may be used to fill similar positions of the same classification in this or other State agencies.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.

Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application. 

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services 
OHR-Recruitment & Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202 
Attn: Keenan Townes, Recruitment #25-002598-0007
Fax number 410-333-4188 
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.




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