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DJS CASE MANAGEMENT PROGRAM SUPERVISOR

Intake Manager

Recruitment #25-002594-0006

Introduction

Department of Juvenile Services


Mission Statement: To transform young people’s lives, create safer communities, 

and forge more equitable systems through community-based partnerships 

that hold youth accountable while building on their strengths and support systems. 


Vision Statement: Providing pathways to success for youth and families 

through partnerships across Maryland.

GRADE

18

LOCATION OF POSITION

Department of Juvenile Services
Wicomico County District Court/Multi-Purpose Center
201 Baptist Street
Salisbury, MD 21801

Main Purpose of Job

The Intake Manager oversees the county operations of the Intake Services team on the Eastern Shore. The Eastern Region Intake Manager provides management oversight to the supervisory and intake staff who deliver services to juveniles referred by various sources, including law enforcement, citizens, local education, and community agencies.

One of the Intake Manager's main responsibilities is ensuring that regional intake operations comply with State and Federal laws, regulations, collective bargaining agreements, and Departmental policies and procedures. The Intake Manager works closely with external stakeholders such as judges, magistrates, law enforcement, state attorneys, youth attorneys, local education agencies, and other state human service agencies to ensure that intake complaints are processed according to legal requirements. This requires the oversight of all Eastern Region intake complaints, from approved referral sources, and case outcomes.

The Intake Manager ensures that appropriate assessments and reviews are conducted to prioritize the best interest of the child, family, and public safety. 

Monitoring and assessing program service providers, identifying additional resources, including diversion services, and ensuring the proper implementation of all initiatives while monitoring their impact on the needs of youth and staff are also part of their role. 

The Intake Manager may be required to be on-call to address detention requests and provide guidance to staff.

MINIMUM QUALIFICATIONS

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Four years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting.

Notes:

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences or criminal justice from an accredited college or university for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology and Welfare field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s): (include clear and specific information on your application regarding your qualifications)

Experience planning and supervising the performance of employees' work. 

Experience planning and supervising the performance of employees in a community or residential services environment.

LIMITATIONS ON SELECTION

This recruitment is limited to current Maryland Department of Juvenile Services employees only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Candidates appointed to positions in this classification are required to become fully certified by the Maryland Correctional Training Commission within 90 days of appointment and maintain certification while employed.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1. In accordance with the Correctional Services Article, Section 8-209 of the Annotated Code of Maryland, the Maryland Correctional Training Commission shall establish the minimum qualifications for probationary or permanent appointment of a Department of Juvenile Services employee in a mandated position. These requirements are listed in detail in the Code of Maryland Regulations 12.10.01.04, general regulations of the Maryland Correctional Training Commission, and include:

    U.S. Citizenship or Resident Alien status

    Must be at least 21 years of age

    A thorough background check, including fingerprinting and drug testing

    An oral interview, and

    Physical and psychological examinations.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all related experience and education.

 

For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. 

 

**Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.**

BENEFITS

FURTHER INSTRUCTIONS

The online application process is strongly urged. However, if you are unable to apply online you may mail a paper application to the address below or fax a paper application to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last four digits of your SS#. The paper application must be received by 5 pm, close of business, on the closing date for this recruitment. No postmarks will be accepted. Incorrect application forms will not be accepted:


Department of Juvenile Services

203 River Street

Snow Hill, MD 21863

ATTN: Tabitha Andrews

FAX 410-632-1527

TTY Users: call via Maryland Relay

 

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at djs.careers@maryland.gov.  Include the Recruitment Title/Number that is located at the top of the bulletin.


As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

 

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

 

Bilingual applicants and people with disabilities are welcome to apply for all recruitments.




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