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ADMINISTRATOR I

Product Specialists

Recruitment #25-002586-0071

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

16

LOCATION OF POSITION

Montgomery Park Business Center
1800 Washington Boulevard, Ste. 330 
Baltimore, Maryland 21230

POSITION DUTIES

There are two Product Specialists that will be utilizing this list to fill the vacancies, one will focus on draw games and the other will focus on instant tickets. The Draw Games Specialist is responsible for coordinating all aspects of the Lottery’s draw and monitor game product portfolio in the Product Development Division (FY24 annual sales approximately $1.7 billion). Responsibilities include, but are not limited to, making recommendations to the Lead Draw Game Product Manager and Director of Product Development regarding research, planning and the completion, control and execution of Lottery draw and monitor game products and promotions for distribution throughout the state of Maryland to maximize sales and revenue results while maintaining high integrity and awareness of responsible gaming initiatives. The instant ticket specialist is responsible for managing the Lottery’s Instant Ticket product pipeline (approximately $1 bllion of annual sales). Primary duties include managing all timelines/schedules/workflows for the instant ticket working paper process, researching industry trends for game planning, reviewing and applying research to games on launch schedule, assisting with prize structure development and review and managing the list of deliverables for every printed game. Reports to Lead Instant Ticket Product Manager and provides instant ticket product plan recommendations, including game concepts, prize structure strategies, second-chance contests and marketable initiatives to Lead based on industry trends and success stories from lotteries of interest.

  • Interacts with all departments and works closely to ensure that the product plan for each fiscal year is properly executed for maximum results. 
  • Interacts with various lottery departments and vendors to develop all deliverables needed to execute a new product launch or promotion – this can include Top of Ticket graphics and scheduling, UAT and software testing, developing rules, procedures and legal agreements to execute programs. 
  • Managing work flow and contract terms for all applicable contracts. 
  • Curate lottery industry relationships to facilitate research and analysis. 
  • Writes informational product overviews for all new draw or monitor game products and all draw and monitor game promotions, to distribute to all internal and external stakeholders.
  • Managing instant scratch-off ticket working paper process for over 50 games per fiscal year. This includes collaboration with key personnel from various divisions, as well as primary and secondary instant ticket vendors, assuring that each game is well designed artistically and functionally before execution, while incorporating all tools available: advanced print features, innovations, licenses etc.
  • Interacts with all departments and works closely to ensure that the product plan for each fiscal year is properly executed for maximum results. 
  • Managing work flow and contract terms of onsite primary vendor. 
  • Review and provide direction for informational claim sheets and presents those documents to appropriate departments to aid with player and retailer education (Tel-Sell).

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work. 

Notes: 

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience. 
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. 
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience reviewing and providing feedback on graphics/art. 
2. Experience managing and meeting deadline schedules. 
3. Experience reviewing technical documents and providing feedback to stakeholders. 
4. Experience utilizing Microsoft Programs such as Word, Excel & PowerPoint.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  

We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

The online application process is strongly advised.  

If the online process is not available to you, you may complete and submit a paper application or direct any questions to: 

Maryland Lottery Human Resources 
1800 Washington Blvd., Ste. 330 
Baltimore, MD 21230  
jada.newman1@maryland.gov 

TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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