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Language Access Program Specialist

Administrative Specialist III

Recruitment #25-002043-0042

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Introduction


OUR MISSION
The Maryland Workers' Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers' Compensation law on behalf of its customer, the injured workers, and their employers, by providing an efficient forum for the resolution of individual claims.

OUR VISION
The Workers' Compensation Commission envisions a state wherein injured workers and employers are empowered to create an equitable partnership to facilitate prompt and fair resolution of workers' compensation matters.

ABOUT US
Together we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States. The professionalism, work ethic, and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise. Every division within the agency plays a vital role in keeping us in the forefront nationally...

GRADE

12

Salary range $51,580.00 - $70,744.00/year with potential growth to $79,673.

LOCATION OF POSITION

10 East Baltimore Street, Baltimore, MD 21202

Main Purpose of Job

Manage and schedule interpreter services for hearings, meetings, and other proceedings in compliance with COMAR 14.09.03.04. Assign interpreters based on language proficiency, subject matter expertise, and availability using CompHub and the Maryland State Foreign Language Vendor. 

To support the effective administration and improvement of agency programs by collecting, analyzing, and interpreting data; applying relevant laws and regulations; assisting in program planning and implementation; and providing informed recommendations to enhance organizational performance and decision-making. This role blends analytical, administrative, and consultative responsibilities to ensure programs operate efficiently and in compliance with applicable standards. The role requires adherence to regulations, timely processing of documents, accurate communication, and a high level of responsiveness to internal and external stakeholders.

POSITION DUTIES

Interpreter Scheduling & Coordination

  • Manage and schedule interpreter services for hearings, meetings, and other proceedings in compliance with COMAR 14.09.03.04;
  • Assign interpreters based on language proficiency, subject matter expertise and availability using CompHub and The State of Maryland's foreign Language Vendor;
  • Coordinate both oral interpretation and written translation services using qualified interpreters/translators;
  • Update interpreter requests related to continuations or rescheduling of hearings;
  • Communicate sudden schedule changes to in-house interpreters and affected parties;
  • Schedule Interpreter Services for Video Remote Hearings;
  • Collaborate with Division Director to ensure compliance with House Bill 1473 requirements;
  • Be part of a transformative initiative that ensures Maryland's public services are inclusive and accessible to Maryland citizens.

Data Management & Compliance

  • Process interpreter requests via CompHub in accordance with COMAR 14.09.03.04;
  • Obtain, analyze, and interpret data to apply relevant rules, regulations and standards;
  • Maintain accurate records of interpreter assignments, language requests and service timelines;
  • Maintain a current list of vendors and the Maryland Judiciary Interpreter Registry of certified and qualified interpreters.

Stakeholder Communication

  • Provide information to callers regarding laws, rules, regulations, operations and procedures governing the agency;
  • Engage in dialogue with Commissioners, attorneys and claimants to confirm requested accommodation;
  • Route IPO inquiries from voicemail and email to the appropriate subject matter expert.

Other duties as assigned.


MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Proficiency with Excel spreadsheets
  • Ability to manage multiple platforms and high-volume communication (phone, email, portals)
  • Experience gathering and compiling statistical data for monthly reports
  • Strong Customer Service Skills
  • Good organizational and time-management skills

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


If you have questions, please contact wccpers@wcc.state.md.us.


PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.


Completed applications, required documentation, and any required addendums may be mailed to:


Workers' Compensation Commission
Attn: 25-002043-0042
10 E. Baltimore Street, Personnel Division
Baltimore, MD 21202


TTY Users: call via Maryland Relay

The MD State Application Form can be found online.


The Workers' Compensation Commission is an equal opportunity employer. It is the policy of the WCC that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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