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ADMINISTRATIVE SPECIALIST III

Processing Specialist

Recruitment #25-002043-0024

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Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System (System). The System is a defined benefit retirement system covering governmental employees within the State of Maryland. The System is composed of twelve (12)separate retirement and pension systems with over 50 different rule sets. The System has over 397,000 participants (customers), including 192,000 members who are actively employed and participating in the System, 165,000 payees who receive a monthly payment from the System, and 40,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.

The System is seeking an Administrative Specialist III for the Deceased Processing Unit.

GRADE

12

LOCATION OF POSITION

Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, Maryland 21202

POSITION DUTIES

This position serves as an Administrative Specialist III in the Deceased Processing Unit. The incumbent reports to the Deceased Processing Manager. Primary responsibilities include the timely creation of deceased retiree payment folders upon notification of retiree deaths, preparing transactions to stop future payments and to recover payments issued after death.

Timely and accurate processing of transactions related to these processes are essential elements in aiding the Agency in meeting the objective of our “Mission Statement” which is to effectively communicate to participants and employers’ information about benefits provide by the System.

Position duties include but are not limited to:

  • Creation of and daily updates to deceased retiree payment folders. Upon notification of retiree death, prepare deceased retiree payment folders via the established procedures. This includes preparation of retirement transactions, retrieval of imaged historical documents, recovery of payments issued after retiree death, preparation and mailing of claim packages, and update of the deceased database. Payment folders must be updated daily for incoming mail and returned checks and EFT reversals. Prepare necessary forms and transactions for pending status accounts.
  • Prepare necessary forms and transactions for pending status accounts. Involves transactions to revise retirement accounts, stop payment and replacement authorization forms, and RIMTs for personal checks/money orders received by the Agency for repayment of funds issued after retiree’s death.
  • Incoming correspondence and mail. Respond in a timely manner to incoming correspondence concerning deceased accounts from beneficiaries and/or other third parties and return deficient forms in a timely manner to expedite processing of deceased benefit payments.
  • Answer incoming telephone calls from the Interactive Voice Response system. Answer incoming telephones calls regarding the death of members, former members and retirees. This includes working an alternate schedule as required. Telephone coverage is continuous for the entire assigned period (full day or selected hours); absence from the workstation during this time must be reported to the Unit Supervisor. 
  • Other duties as assigned. Other duties and special projects as assigned by Deceased Processing Manager, Unit Director or Unit Deputy Director.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.  

Notes: 
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience. 
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Two years of experience using Microsoft Office suite of products (Word, Excel, Outlook).
  • One year of customer service experience, answering phones, mailing letters, and working directly with customers.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.  

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



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