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WIC SERVICES ASSOCIATE

Competent Paraprofessional Authority

Recruitment #25-001893-0003

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GRADE

10

LOCATION OF POSITION

8930 Stanford Blvd.
Columbia, MD 21045

Main Purpose of Job

This WIC Services Associate position assists with the delivery of WIC services at a Howard County clinic site to assure the provision of high quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures. This position answers phones, makes appointments, determines income and residency responsibilities, assists in getting anthropometric measurements, provides nutritional counseling, conducts nutrition classes and promotes breastfeeding. This position will also prescribe standard food packages.

POSITION DUTIES

20% Customer Service
  • Greets clients and records attendance in the WOW system.
  • Explains paperwork to WIC applicants. 
  • Accepts and screens telephone calls and schedules appointments. 
  • Contacts clients who missed appointments to re-schedule. 
  • Understands the operations of the program and can answer questions accurately.
  • Understands basics of the HCHD and can refer and transfer clients to appropriate program(s). 
  • Knows how to use language line for clients who need language assistance
20% Documentation and Data Entry  
  • Greets clients and records attendance in the WOW system.  
  • Explains paperwork to WIC applicants.  
  • Accepts and screens telephone calls and schedules appointments.  
  • Contacts clients who missed appointments to re-schedule.  
  • Understands the operations of the program and can answer questions accurately. 
  • Understands basics of the HCHD and can refer and transfer clients to appropriate program(s).  
  • Knows how to use the language line for clients who need language assistance.
20% Health Screening
  • Completes health measurements and gathers nutritional information to identify nutritional risks. 
20% Health Education and Referral
  • Provides general health and nutrition information to clients through individual and group sessions. 
  • Evaluates and refers clients to other health, foods assistance and social service programs as needed. 
10% Issuance of WIC Benefits 
  • Issues benefits and/or WIC card, marks attendance and makes subsequent appointments at nutrition education/benefit pickup or enrollment appointments.  

5% Breastfeeding Promotion and Support
  • Educate participants regarding the benefits and contraindications of breastfeeding, refers participants to Breastfeeding Peer Counselor for additional support. Promotes breastfeeding in the community. 
5% Other Duties As Assigned

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience in health or human service delivery, performing tasks such as program eligibility determination, health screening, client referral services, or nutrition education.

Notes: 
1. Candidates may substitute the completion of 60 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Health Services classifications or Health Services and specialty codes in the health-related field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following:
  • Bilingual in Spanish and English preferred
  • Experience with providing WIC services.
  • Experience with providing customer service.
  • Experience with breastfeeding and/or teaching.
  • Experience with working with families with young children.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

 If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.  

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



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