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CDMS Specialist II

ADMINISTRATIVE SPECIALIST II

Recruitment #25-001756-0037

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Introduction

This is a Public Service Commission (PSC or Commission) recruitment for an Administrative Specialist II / Complaint Data Management System (CDMS) Specialist II in the Consumer Affairs Division (CAD). The Commission regulates Maryland utilities, including gas, electric, and telephone carriers, as well as for-profit water and sewage disposal companies. The Commission also has the authority to license gas and electric suppliers, adopt complaint procedures, and establish consumer protection standards regarding supplier services.

CAD is the Commission’s dispute resolution office that answers utility customer questions and investigates utility service complaints.

Our Work Environment:

  •  Downtown Baltimore / Inner Harbor area
  •  Directly next to the Metro, Charles Center stop
  •  Smart casual dress code
  •  Collaborative team environment

This recruitment is limited to current Public Service Commission employees only.

GRADE

11

LOCATION OF POSITION

William Donald Schaefer Tower
6 St. Paul Street
Baltimore, Maryland 21202

POSITION DUTIES

The Administrative Specialist II / CDMS Specialist will serve as the primary point of contact for matters relating to CAD’s CDMS. Ideal candidates will be detail-oriented with a high aptitude for civil service. Assists in the development and administration of CDMS-based programming initiatives and application of data in preparation of reports related to same. CAD’s decisions are driven by data – it is essential that the CDMS Specialist effectively maintain CAD’s complaint data management system to inform departmental decision-making.

  • Obtains, analyzes, and interprets data to facilitate division’s application of rules, regulations, and standards. 
  • Regularly use independent judgment and analysis in maintaining CDMS system to comport with agency laws and policies and troubleshooting database problems and issues.
  • Monitor the progress of database projects and upgrades for technical accuracy, completeness, and adherence to established policies, procedures, and standards. Ensure that retirements do not impact CDMS functionality. 
  • Collaborate in the preparation of RFPs and other requests for software, hardware, and service. Evaluate proposals and oversee delivery and contract compliance by vendors.
  • Maintains the security and integrity of data. 
  • Prepare statistical and narrative reports relating to database management activities and special projects. 
  • Overseeing end-user training programs for CAD team and performing other related duties to aid in the day-to-day operation of the CDMS. 
  • Review digital files for accuracy and completeness. 
  • Build familiarity with a wide range of laws, regulations, and current events pertaining to the energy industry. 
  • Assist management in administrative tasks related to the preparation of reports and information requests, participate in other special projects and tasks as assigned. 
  • Maintain a positive, professional relationship with representatives of the regulated entities, stakeholders, and the Commission. 
  • Effectively manage time and meet deadlines.
  • Work well with others as part of a team.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

1. At least one year of experience working with the public in a customer service capacity or other public-facing role.

2. Experience using Salesforce and other experience in software engineering, data processing,
analysis, and product delivery.

3. Knowledge of database management systems, software/tools, and generally accepted computer programming languages (i.e.: Java, C#, C++, HTML, Python)

LIMITATIONS ON SELECTION

This recruitment is limited to current Public Service Commission employees only.

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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