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Front Desk Receptionist

ADMINISTRATIVE SPECIALIST II

Recruitment #25-001756-0030

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

GRADE

11

LOCATION OF POSITION

Maryland Lottery and Gaming Agency
1800 Washington Blvd. 
Baltimore, MD 21230

POSITION DUTIES

The Administrative Specialist II is responsible for providing administrative support and customer assistance while staffing the Maryland Lottery and Gaming’s front desk. This includes, but is not limited to, answering phone calls, greeting guests and responding to inquiries from the public. This individual will represent the Lottery at events throughout the state. This position will also assist the Communications Division’s Budget, Procurement and Inventory Officer.

Communications Division Support
  • Assists with front desk duties including answering incoming calls, greeting guests, and providing information in a professional manner. 
  • Updates spreadsheets with data collected following events. 
  • Responds to inquiries from the public by gathering general Maryland Lottery and Gaming information, drawings game winning numbers, product and promotion details.  
  • Works Lottery Events: occasionally serving as a Lottery ambassador at events throughout the state along with other Communications team members to talk with the public, answer questions, assist with set-up and break-down and other on-site activities as needed.
  • Attends departmental and agency meetings as needed. 
  • Completes other duties and special assignments as needed. 
  • Help plan and prepare for internal and agency wide activities.

Procurement and Inventory 

Assists and serves as back-up to the Communications Division’s Budget, Procurement and Inventory Officer to ensure that the Division is able to: 
  • Procure, track and evaluate expenditures on a continual basis. This includes: maintaining spreadsheets to track thousands of promotional items for statewide distribution.  
  • Assist with monthly budget status reports, procurement and inventory data, procurement requests and tracking expenditures for commodities and services.

Performs other related duties.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience answering calls, greeting guests and interacting with the public.
2. Experience with Microsoft Office and/or Google Suite.
3. Strong interpersonal communications skills.  
4. Ability to multitask.

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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