Continuous Quality Improvement Analyst

• Conducts Continuous Quality Improvement reviews with the 24 Local Departments of Social Services (LDSS). 
• Coordinates LDSS preparation and participation in the CQI process. Conducts face-to-face meetings, trainings, telephone calls, technical assistance, and prepares and sends formal correspondence. 
• Provides consultation to the LDSS during development of Continuous Improvement Plans. 
• Monitors the implementations and progress of Continuous Improvement Plan. 
• Consults and provides recommendations on course-corrections as needed, based on analysis of data and other information. 
• Considers all relevant child welfare policies, regulations, laws, and best practices in assessing child welfare practice, performance, and outcomes and in recommending improvement strategies.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:    A Bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Two years of experience implementing or supporting continuous quality improvement (CQI) processes in a human services or social services environment.
• Two years of experience analyzing and synthesizing information from multiple sources - including case records, qualitative interviews, and program performance data - to access child welfare practice, performance, or outcomes.
• Two years of experience conducting interviews with human services stakeholders such as children, families, caseworkers, supervisors, resource parents, or community partners.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or email trelia.gunter@maryland.gov: Voice 410-767-7416, toll-free: 1-800-332-6347.

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.