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OFFICE SECRETARY I

Recruitment #25-001318-0006

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Introduction

The Tax Credit Unit administers three residential Maryland Property Tax Credit Programs - the Homeowners'​ Tax Credit, the Renters'​ Tax Credit, and the Homestead Tax Credit. Homeowners' and Renters' Property Tax Credit Programs provide more than $53 million in State-funded property tax credits to homeowners and renters who qualify based on an income test. The Homeowners' Tax Credit is available to all homeowners in Maryland, regardless of age, while the Renters' Tax Credit applies to renters aged 60 or over; the permanently disabled; and renters who are under age 60, with dependent children. The Homestead Property Tax Credit was established to help homeowners deal with large assessment increases on their principal residence. 

GRADE

ASTD8

LOCATION OF POSITION

Department of Assessments and Taxation
Tax Credit Services
700 E. Pratt St
Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this position is to process tax credit program applications and to respond to tax credit inquiries made by the public.

POSITION DUTIES

Review, verify, and interpret documentation submitted with tax credit applications to determine applicant eligibility.

Respond to telephone inquiries from the public and provide accurate information regarding Tax Credit Programs.

Communicate with applicants by mail, email, and telephone to obtain required information for eligibility determinations.

Assist walk-in customers with the preparation and completion of tax credit applications.

Support other teams as needed in accordance with reasonable performance expectations.

Participate in training provided by management to address any identified job duty deficiencies.

Regularly check and respond to emails in a timely and professional manner.

Adhere to SDAT’s Customer Service Policy and maintain a high standard of customer service.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services Specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience working with computers and different software including Microsoft Office and entering data into a database system. 
2. Experience working in a fast paced, customer and team oriented work environment. 
3. Experience working with the public via telephone and in person. 
4. Experience using a multi-line phone system. 
5. Experience performing mathematical computations including calculating percentages.
6. Professional oral/written communication and interpersonal skills

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: State Department of Assessments and Taxation, Office of Human Resources, 700 E. Pratt, 2nd Floor, Suite 2700, Baltimore, Maryland 21202. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the State Department of Assessments and Taxation at 410-767-1137, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.




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