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UI Professional Series

UI Professional I, II, & III

Recruitment #25-001152-0001

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Introduction

This recruitment is no longer accepting applications and was reposted under a new link, please click here to apply/re-apply by 11:59PM on Wednesday, September 3, 2025.

GRADE

Grade 14: UI Professional III, $58,428 - $90,709 / year
Grade 13: UI Professional II, $54,886 - $84,995 / year 
Grade 12: UI Professional I, $51,580 - $79,673 / year

LOCATION OF POSITION

Baltimore City, MD

POSITION DUTIES

The position duties for these three levels of UI Professional all include conducting interviews with individuals applying for unemployment insurance benefits to collect the necessary information for processing claims according to established guidelines. This ensures the delivery of high-quality, customer-focused services that regulate the distribution of unemployment benefits, ultimately supporting the state's economic stability. This position requires the application of appropriate laws, rules, and precedents to make impartial and legally sound determinations on UI claims.

Position duties include, but are not limited to:
  • Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud. 
  • Identify, investigate, and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date. 
  • Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim. 
  • Provide excellent customer service while answering questions and completing applications for unemployment insurance benefits. 
  • Explain and interpret the laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner over the phone. 
  • Address issues related to general eligibility, appeals procedures, severance pay, holiday pay, confirmation of return to work, and other relevant topics. 
  • Collect and enter information to complete a claimant’s telephone application for unemployment insurance benefits. 
  • Communicate with other states via the UIMAIL-ICON Network when necessary to handle complex interstate claims. 
  • Verify the accuracy of the claim once the filing process is complete.

The three roles are distinguished by the level of work and degree of supervisory control exercised by the supervisor over these employees: 
  • UI Professional III: This position is classified as intermediate level work that receives moderate supervision from a UI Professional VI-X or other designated administrator. 
  • UI Professional II: This position is classified as beginning level work that receives close supervision from a UI Professional VI-X or other designated administrator. 
  • UI Professional I: This is trainee level work that receives close supervision from a UI Professional VI -X or other designated administrator.

Note that none of these levels supervise other UI Professionals.

MINIMUM QUALIFICATIONS

Summary of Minimum Qualifications

This section provides summary views of required minimum qualifications. The descriptions are necessarily shortened – definitive statements of the requirements are listed below.

With a bachelor’s degree -- if you have a bachelor’s degree from an accredited college or university, you must also have:
  • UI Professional III – 2 years of experience rendering and/or determining eligibility for a Human Service Program 
  • UI Professional II – 6 months of experience rendering and/or determining eligibility for a Human Service Program 
  • UI Professional I – NA, no experience required 
With graduate credit hours - you may substitute graduate credit hours from an accredited college or university for required experience at the following rates: 
  • UI Professional III – at a rate of 30 graduate credit hours per year of required experience. 
  • UI Professional II – at a rate of 30 graduate credit hours per year of required experience. 
  • UI Professional I – N/A 
Without other educational qualifications – if you do not have the educational requirements noted above, the following is required. 
  • UI Professional III - 6 years of experience rendering and/or determining eligibility for a Human Service Program 
  • UI Professional II - 4.5 years of experience rendering and/or determining eligibility for a Human Service Program 
  • UI Professional I - 4 years of experience rendering and/or determining eligibility for a Human Service Program 

Definitive Statements of Minimum Qualifications

The statements below are the official, definitive minimum qualifications for these job series. The summary above is for convenience only – in the event of any dispute, the detailed qualifications below control.

UI Professional III 

Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

UI Professional II

Experience: Four years and six months of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

UI Professional I

Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

  1. Most recent job experience is (or was) with either the US Federal Government or the State of Maryland.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  1. Experience with benefits review and determination 
  2. Customer Service experience 
  3. (6) months of experience processing claims 
  4. Experience utilizing Genesys phone system or similar cloud based phone systems

LIMITATIONS ON SELECTION

This recruitment is limited to Maryland state residents.

SPECIAL REQUIREMENTS

  1. Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. 
  2. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to MSDE Human Resources Branch, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed above.

Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.




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