PATIENTS RIGHTS ADVOCATE II

16

MDH Behavioral Health Administration

The Resident Grievance System (RGS) is the administrative process to ensure that the rights of residents in the Department of Health and Mental Hygiene’s facilities are protected. The RGS is responsible for this function in the five (5) Behavioral Health Administration State Psychiatric Facilities, the two (2) Developmental Disabilities Administration’s State Residential Centers, the two (2) Secured Evaluation Therapeutic Treatment Units (SETT), and the two (2) Regional Institute for Children and Adolescents (RICA). Rights Advisors, who function as healthcare consumer advocates, are responsible for the following: 1. Complaint Management - The investigation, mediation, negotiation, and resolution of complaints, in accordance with the Code of Maryland Regulations (COMAR) 10.21.14. 2. Clinical Review Panels - Ensures that residents receive due process at Clinical Review Panels (forced medication) as prescribed by the Annotated Code of Maryland, Health General 10-708. 3. Information & Assistance – Provides information and/or assistance to residents regarding their health care and civil rights. 4. Education – Provides education for staff and residents on patient rights and responsibilities and promotes an environment that respects and promotes resident rights. 5. Data Management – Document all patient contacts, grievances, investigations, and relevant documents /correspondence into RGS database. 6. Customer Service – Provide timely response and resolution of patient complaints and advocate for the issues and concerns of the patients to facility staff while The Patient Rights Advisor II functions at an advanced level, without direct, on-site supervision, and is autonomously responsible for directing all facets of the RGS within the assigned facility(s).

Education:   Possession of a Bachelor’s degree from an accredited four year college or university including 15 credit hours in the field of counseling, health, developmental disabilities, mental health, nursing, psychology, social work, special education or a related behavioral science field.

The desired candidate should possess the following:

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

1. Employees in this classification may be subject to call 24 hours a day and may be required to provide the employing agency with a telephone number where the employee can be reached. A pager may be supplied to the employee.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.