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Branch Office Representative (REVENUE EXAMINER I)

Taxpayer Services Division

Recruitment #25-000123-0007

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

ASTD11

LOCATION OF POSITION

This recruitment is open to individuals able to work in one of the following locations:
  • Annapolis
  • Baltimore
  • Bel Air (Employees hired in this location will be required to train in our Elkton office)

POSITION DUTIES

Position Description Are you interested in working with the Comptroller of Maryland? We are looking for motivated individuals to work in our Baltimore City, Anne Arundel County, and Harford County Branch Office locations of the Taxpayer Services Division. The main purpose of this job is to provide assistance at a beginner level of taxpayer service to taxpayers and tax preparers who contact the local branch office through office visits, virtual appointments, telephone, and email. Responsibilities also include reviewing and preparing appropriate tax returns at a beginning level, provide telephone assistance at a beginner level to all taxpayers who call the branch office and the contact center with questions related to all tax types. Learn to accept payments in accordance with Trip 21 procedures at a beginner level. Respond to correspondence through the CRM application regarding tax forms, tax information, adjustments, and payment plans to meet the taxpayer service needs of the State at a beginner level. Learn and create basic payment plans according to the guidelines. 

Please note: 
Employees hired for Bel Air will be required to train in our Elkton office. 

Evening and weekend work may be required during peak times of the year. 
Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.

Notes:

1. Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Customer Service Experience. 
  • Good Communication skills (speaking & writing) 
  • Organizational skills.
  • Experience with personal computer and software applications
  • Knowledge and experience in Maryland tax laws and forms.
  • Knowledge and experience in Federal tax laws and forms.

LIMITATIONS ON SELECTION

  • Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm.
  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers. 
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. 
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.


All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

 

Resumes will not be accepted in lieu of applications. 

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.



1.  First and Last Name

2.  Recruitment Number (located at the top of the bulletin)

3. The last four digits of your SS#

 

If you have questions or concerns regarding this recruitment, please email mperez-faulkner@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

 

We thank our Veterans for their service to our country and encourage them to apply.


If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov, or amoreland@marylandtaxes.gov for additional information.




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