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MEDIATION SUPERVISOR

ADMINISTRATIVE OFFICER III

Recruitment #24-006071-0006

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (“OAG") has the general charge, supervision, and direction of the legal business of the State, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials and institutions of State Government. As Maryland's 47th Attorney General, Anthony G. Brown, leads the Office with a key focus on equity, justice, and fairness.

GRADE

15

LOCATION OF POSITION

Office of the Attorney General
Consumer Protection Division
201 Baptist Street Suite 30
Salisbury, MD 21801

Main Purpose of Job

The Office of the Attorney General is seeking applicants for a Mediation Supervisor to supervise the Salisbury Office of the Mediation Unit in the Consumer Protection Division. The successful applicant will be responsible for training and supervising a full-time mediator, engaging in hands-on negotiation of complex consumer complaints; and assisting in the Mediation Unit’s management of its daily caseload. This position provides an opportunity to help people resolve problems that they encounter in purchasing goods or services. to protect Maryland’s most vulnerable residents from deceptive practices and to help people who have been victimized by those practices.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree or higher from an accredited four-year college or university.

Experience: Three years of experience in administrative or social work. Pertinent volunteer and/or part-time experience is acceptable. Strong interpersonal, writing, and organizational skills required.  

Notes: 

1. Candidates may substitute up to two years of education for up to two years of experience. 
2. Candidates may substitute additional experience in mediation or legal work on a year-for-year basis for the required education. 
3. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience mediating and handling consumer protection issues is desirable.

SELECTION PROCESS

Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).  

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans:   401(k) Savings and Investment Plan and the 457 Deferred Compensation Plan . The State also offers a free mass transit benefit for local bus and express bus services.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.   TTY Users: call via Maryland Relay

If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us.  


The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.



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