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Division Director, Bureau of Systems Modernization & Information


Recruitment #24-005477-0006



When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This position has been reposted.  Applicants that already applied, do not need to reapply.  

This is a Management Services position, and serves at the pleasure of the Appointing Authority.




Department of Human Services
Child Support Administration Office of Operations
Systems Innovation
311 W. Saratoga St. 
Baltimore, MD 21202 

Main Purpose of Job

Under the managerial supervision of the Deputy Executive Director of Operations for the Child Support Administration (CSA), this position contributes to the mission of the Department of Human Services to assist people in economic need, increase prevention efforts, and protect vulnerable children and adults by directing the management of system development, maintenance, testing efforts and information analysis and reporting for CSA that are currently or will be incorporated into the Child Support Management System, myMDTHINK Consumer Portal, and all other data, dashboard, and reporting needs. 
The incumbent is responsible for forward thinking strategies, organized, change management focused and a collaborator across functions, the incumbent serves as the liaison between CSA, associated DHS programs, Local Departments of Social Services and the information technology (IT) divisions. 

This recruitment will require traveling within throughout the state to the local offices.


  • Leads the management team responsible for the development implementation and evaluation of modernization systems, the design and maintenance of existing automated systems, and the analysis and reporting of data in the Child Support Administration in accordance with federal and state laws. 
  • Represents CSA in a senior managerial role for major initiatives that involve CSA Programs, CSA Operations, CSA Information Technology Modernization, CSA Information Technology, budgets and CTO and OTHS systems. 
  • Directs the development and implementation of key strategies for special project objectives. 
  • Serves on DHS Data Council as Data Steward for CSA. 
  • Assists with providing Data Council status updates to Executive Committee. Works with CSA Business Process Steward, Policy Steward, Data Quality Steward and Data Security and Privacy and Access Steward to complete Data Council tasks and program oversight. 
  • Interacts with executive level managers from other divisions of DHS as well as other State agencies, to include, but not be limited to: the Social Services Administration (SSA), Family Investment Administration (FIA), Department of Health (MDH), Motor Vehicle Administration (MVA); Professional Licensing Boards; Maryland State Department of Education (MSDE) and the Maryland Department of Information Technology (DoIT). 
  • Reviews team members’ assessments and analytics of the impact of changes in policies and procedures on daily operations. 
  • Oversees the Master Data Management (MDM) CSA Program Stewardship changes and association/dis association of customer records in the Informatica Data Director System (IDD) User Interface of the MDM.
  • Directs the multi-disciplinary team who analyzes, recommends, and reviews modifications to processes, workload and task distributions and timely processing of workloads and tasks, and complete on-line caseload redistribution requests for local departments. 
  • Provides responses for inquiries from the Executive Director of CSA, the Secretary of DHS, the Governor’s or Mayor’s office, advocate groups, legislators, the public and other State agencies and local departments regarding automated systems.


Education: A bachelor's degree from an accredited college or university in Business, Business Administration, Public Administration, Information Technology, or closely-related major.

Experience:  Three (3) years experience in project management and data analysis with one (1) year supervisory experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • One year experience of direct project management oversight of a major system.
  • One year experience with federal system certification.
  • One year experience interpreting and implementing certification guidelines.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 311 W. Saratoga Street, Room 145, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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