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PROGRAM MANAGER I (C23037/472869)

Business Development Manager

Recruitment #24-005476-0004

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Introduction

This is a contractual position with limited State of Maryland benefits.

Work that Matters.
The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing of affordable housing and revitalizing communities. This is an opportunity to join this nationally recognized, award-winning organization and apply your skills to this high public purpose and challenging area. Annually, DHCD finances approximately 2,700 units of multifamily rental housing in 40 properties, amounting to $350 million in construction and permanent financing. Funding comes from a variety of sources, including state-appropriated funds, taxable and tax-exempt revenue bonds, federal low income housing tax credits, federal HOME funds and other federal funds. Additionally, DHCD administers rental assistance programs and innovative initiatives designed to expand affordable housing opportunities for persons with disabilities, increase the energy efficiency and sustainability of affordable multifamily developments, and preserve rental housing.

Program Excellence: WholeHome, Energy and Business Lending Programs

Who we are and what we do: We are a fast-paced, dynamic team committed to serving Maryland households. We seek team players who share our vision for program excellence and our commitment to customer service. We achieve program excellence through continuous process improvement involving everyone in a collaborative and collegial team-centered environment. Our division works within the Department to administer various programs using various funding sources. Most of our programs serve limited-income Maryland households. We work to continually improve our division of highly experienced and certified staff by bringing in individuals who strengthen and broaden the skill set of our team.

The programs that the division administers provide energy efficiency improvements that help reduce costs to residents, increase comfort, improve health and safety in the home, support local employment, and contribute strongly towards meeting the State’s environmental goals. This program portfolio consists of programs such as the US Department of Energy Weatherization Assistance Program (WAP), EmPOWER Low Income Energy Efficiency Program (LIEEP), EmPOWER Maryland Energy Efficiency Tune-up Program (MEET), EmPOWER Multifamily Energy Efficiency and Affordable Housing Program (MEEHA), Maryland Energy Assistance Program (MEAP) for Crisis/No-Heat/No-Cool, Energy Efficiency Homes Construction Loan Program (NetZero), and the BeSMART Home Energy Loan Program (BeSMART).
 

GRADE

19

LOCATION OF POSITION

7800 Harkins Road
Lanham, MD 20706

The Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro Stop. 

POSITION DUTIES

The main purpose of this position is to oversee the success of the energy programs in meeting program participation goals. The Business Development Manager is responsible for establishing and fostering relationships with energy program partners, including other state agencies, local governments, non-profits, homeowners, and others to optimize the deployment of programs, continually improve the programs’ image, foster a greater statewide awareness, and help Maryland citizens gain access to the energy programs.

This position evaluates past and current energy program performance by tracking relevant performance data such as number of applications, type of applications, participation rates, success rates of specific outreach activities, lead conversion rates, etc. The incumbent is responsible for creating and maintaining relevant tracking sheets, and providing relevant data as requested by energy program managers. 

This position is fully responsible for developing all marketing strategies for DHCD’s energy programs in collaboration with the Office of Public Information (OPI). The incumbent will work closely with staff at OPI to monitor and evaluate the effectiveness of marketing activities and adjust strategies as needed to meet the energy program participation goals. This includes identifying program needs, all potential outreach channels, defining regularly planned marketing activities and campaigns by channel, determining referral partners and ways to strengthen client referrals, designing strategies to expand existing efforts and tap into existing channels, etc. 

This position is responsible for developing all outreach strategies for DHCD’s energy programs in collaboration with the Office of Community Engagement (OCE). The incumbent will work with staff at OCE to monitor and evaluate the effectiveness of outreach activities and adjust strategies as needed to meet the energy program participation goals. This includes identifying relevant outreach events, coordinating staffing for outreach events, stocking sufficient program collateral as well as promotional materials, etc. 

This position relates to the mission of the agency by helping low and moderate-income Maryland residents gain access to affordable housing and helps to increase the percentage of low and moderate-income Maryland households who live in decent housing. This position requires close coordination and communication with key industry stakeholders, working successfully with representatives from various community-based organizations with respect to diverse populations and cultures with the aim of strengthening the existing and forging new relationships to maximize program opportunities statewide.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:
6 years of administrative staff or professional work, to include one year of experience supervising or leading employees.

Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

3 years experience in marketing, outreach, or business development. 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. 

SPECIAL REQUIREMENTS

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned. 

SELECTION PROCESS

Please provide sufficient information on your application to document that you meet the meet the minimum qualifications for this recruitment.  Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required.  Educational credentials from foreign countries must be evaluated by an approved education review service.  This evaluation must be submitted with your application.  For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.  Successful candidates will be placed on the employment (eligible) list for at least one year.  Eligible list may be used to fill future vacancies of the same classification.  Successful candidates must document eligibility to work in the U.S. upon hire. 

Please note:  The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints.  All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986.  Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience related to the requirements of the position.  You may be required to complete a qualifications supplement, or the rating may be based on your application.  Therefore, it is important that you provide complete and accurate information on your application.  Report all experience an education that is related to these positions. 

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.  As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled.  The State of Maryland will subsidize the remaining 75% of the cost for these benefits.  You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and lift insurance, but will be responsible to pay the full premium for these benefits.  The Department offers a flexible work schedule, Telework and job sharing options; training, advancement, and career path opportunities; casual business dress on Fridays and a competitive salary. 

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  However, if you wish to submit a paper application, you may mail your application and materials to:

Charlee Kerr
Maryland Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road
Lanham, MD 20706

All application materials must be received by the filing deadline.  If you are unable to upload your transcripts into the system, please send via email to charlee.kerr@maryland.gov.  Please include the following information in the body of the email:

  • Attn:  Charlee Kerr
  • Your First and Last Name
  • Recruitment #
  • Classification (Job Title) of Recruitment
Incorrect application forms or resumes in place of the application, will not be accepted.  If you are interested in these positions and cannot apply online, please fill out the paper application.  For questions concerning these positions, please call 301-429-7783.

TTY Users:  Call Via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. 



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