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Recruitment #24-002711-0026


MISSION: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems. 

VISION: Providing pathways to success for youth and families through partnerships across Maryland.




Baltimore City Juvenile Service Center
Baltimore City Intake   
300 N Gay Street
Baltimore, MD 21202

Main Purpose of Job

The main purpose of the Intake Administrative Officer I is to provide confidential administrative work to the Intake Director, Case Management Specialist Supervisor, Case Management Specialist Supervisors, Administrators, Stakeholders, and Administrative Staff. The duties of the position require regular use of independent judgment/authority and analysis in applying and interpreting complex administrative plans and policies. This position coordinates the administrative operations of the Baltimore City Intake, including statistical projects, personnel matters, timeline management, and office equipment, and supervises professional, technical, and clerical staff.

Note: This is a front desk position interacting with the public and other agencies.


  •   Prepare or supervise the preparation and development of management tools for Baltimore City Intake such as correspondence, statistical reports, organizational charts, procedural manuals, and performance measurement criteria.
  • Complete monthly Intake Booking Reports and Centralized Intake Reports and submit to the Shift Supervisor or designated person. Ensure all tracking forms, when necessary, are completed and submitted.       
  • Supervise Intake professional, technical, and clerical staff. Review time entry sheets for accuracy before approval. Meet with staff to prepare PEPs and evaluate their performance. Participate in the screening and hiring of new Intake employees.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.


1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Applicants not using education substitution for experience must have at least one year of experience working with emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a secure or residential setting.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • At least one year of experience supporting executive and senior leadership staff.
  • Proficient experience working with Microsoft Office Suite (i.e., Word, Excel, PowerPoint, etc.).  
  • One year of experience as a lead or in a supervisory role. 
  •  Strong written and oral communication skills. 
  • Ability to prioritize and multi-task effectively. 
  • Strong time management, priority setting, and problem-solving skills.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 
We will not consider information submitted after this date. 
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  
The resulting Certified Eligible List for this recruitment may be used for similar positions in this or other State agencies.


The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all related experience and education. 

For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.

Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.



The online application process is strongly urged. However, if you are unable to apply on line you may mail a paper application to the address below or fax a paper application to the fax number below.  If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number that is located at the top of the bulletin and the last four digits of your SS#. The paper application must be received by 5 pm, close of business, on the closing date for this recruitment.  No postmarks will be accepted. Incorrect application forms will not be accepted:   


Maryland Department of Juvenile Services

OHR-Recruitment & Examination Unit

217 E. Redwood Street

Baltimore, MD 21202

Attn: Jakiraman Jones

Fax number 410-333-4188

TTY Users: call via Maryland Relay


Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at  Include the Recruitment Title/Number that is located at the top of the bulletin. 


As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.


DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments. 


Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

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