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MANAGEMENT ASSOCIATE

Hearings and Appeals Division

Recruitment #24-002650-0027

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

 

GRADE

13

LOCATION OF POSITION

Baltimore, MD

POSITION DUTIES

This recruitment is for a vacancy within the Hearings and Appeals Division located in Baltimore. The main purpose of this position is to serve as an Office Secretary to the Manager and the Hearings and Appeals Division. They will provide administrative and secretarial support to the Manager, Assistant Managers and the Hearing Officers of the Hearings and Appeals Division. This includes performing a variety of functions including: typing letters and reports, answering phones, providing weekly and monthly statistical reports, posting and filing legal correspondence, scanning and submitting adjustments to the adjustment team and closing/filing appeal files.

Further, they are responsible for monitoring our case tracking software - currently Hearings and Appeals Roster (soon to be ServiceNow). This work entails: Recording and tracking adjustments. Conducting preliminary research for new appeals and entering notes into the database and SMART. Scheduling and recording hearing dates, meetings with managers and auditors on related hearing issues. Performing a review of the week's scheduled hearings to ensure that all cases have been noted by the hearing officer as required. Closing and processing all cases that have been heard and reviewed by the Hearing Officers. Monitoring and forwarding Maryland Tax Court appeals. Maintaining Paid Out and Hearing Not Required files. Finally, they will report meter readings on a monthly basis. Schedule routine maintenance for office equipment as needed. Order, replenish and maintain supplies for the Hearings and Appeals Division.

Please Note:  Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years performing secretarial work or clerical work involving typing duties.

NOTES:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted  at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration or Personnel Specialist classifications or Administrative, Clerical, or Office Services specialty codes in the Special Assistant or Secretarial fields of work on a year-for-year basis for the required experience.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html. 

DESIRED OR PREFERRED QUALIFICATIONS

  • At least 10 years' experience of secretarial work.   
  • At least 2 years' experience dealing with the SMART database.  
  • Ability to multitask.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#

     If you have questions or concerns regarding this recruitment, please email cfeldkamp@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

    If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov. 

    As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. 

    We thank our Veterans for their service to our country and encourage them to apply.

    Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.




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