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Recruitment #24-002588-0015


It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.



 The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

 Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

 Do not leave any answer spaces blank; if a question does not apply, write "N/A."

 Although you may attach a resume to further describe your qualifications, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

 Failure to comply with these instructions may result in disqualification.

 Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.




Maryland State Police

Police Communications Support Division

1201 Reisterstown Road 

Pikesville, MD  21208 

Main Purpose of Job

The responsibilities of this position include the supervision, management, and administration of the Maryland Department of State Police Headquarters communications control center. Additionally, it involves overseeing part of the Tier/Level 1 Helpdesk support position in the Department's Information Technology Division, specifically in problem identification and resolution, as well as password resets for various computer system applications and databases. Furthermore, the role includes the supervision of one Information Technology Functional Analyst I in the NCIC Quality Control Section of our operation.

The work entails first-line supervision of a group of Police Communications Systems Technicians I. These technicians are engaged in providing services, including technical support and assistance, to law enforcement and other authorized agencies. This is achieved through the operation of computer terminal equipment, multi-channel radio equipment, the Maryland Electronic Telecommunications Resource System (METERS), National Crime Information Center (NCIC and NCIC 2000), and the International Justice and Public Safety Network (NLETS), along with related computer networks. Moreover, the responsibilities extend to police radio communications equipment, computer-based integrated/interconnected communications equipment, and communications equipment of the State Emergency Operations Center (SEOC), Maryland Emergency Management Agency (MEMA), and Federal Emergency Management Agency (FEMA). These are related to homeland security, emergency preparedness, civil defense, disasters, and incident management. 

This position oversees the NCIC Quality Control Section and the Information Technology Functional Analyst I, who functions as the Lead Worker for Emergency Dispatchers and Police Communications Systems Technicians I. The role involves enforcing stringent administrative procedures and controls established by the Department of Justice/FBI NCIC. The primary goal is to ensure accurate data entry into the computerized National Crime Information Center System. This is crucial for timely, accurate, and complete NCIC entries. The objective is to prevent inaccurate information that could compromise the integrity of the system, endanger the safety of law enforcement officers and criminal justice agency personnel, and avoid lost court cases and civil liability suits against governmental agencies and their employees. 

This position also requires representing the Maryland Department of State Police, Division, and Section at various functions, work groups and committees.


Management and administration of the communications functions of the Police Communications Support Division, Telecommunications Section. This includes providing technical assistance and guidance to various entities such as Headquarters Duty Officers, various commanders, directors, managers and communications center supervisors of the Maryland Department of State Police, State Emergency Operations Center (SEOC), Maryland Emergency Management Agency (MEMA), allied law enforcement agencies, the Maryland Motor Vehicle Administration and METERS/NCIC/CJS operations personnel. The responsibilities also encompass offering guidance on communication protocol, teletype messaging format, METERS/NCIC message routing, technical updates, new computer applications, and METERS/NCIC system maintenance. Furthermore, the role involves managing, administering, and supervising Emergency Dispatchers and Police Communications Systems Technicians. This includes providing technical support and assistance to MDSP personnel, coordinating incoming calls for technical service for the Division Helpdesk. Additionally, the position entails personally handling calls for service, including password resets for the Online Data Management System (DMS), Power DMS, and Active Directory (AD). This also involves email password recovery and New Computer Aided Dispatch (CAD) password resets for the Maryland Department of State Police and allied agencies. The role includes documenting calls for service into the appropriate computer network applications and databases. This encompasses creating, assigning, reassigning, escalating, and closing remedy tickets as appropriate.


Management and administration of the Quality Control operation of the Division and the Information Technology Functional Analyst I, functioning as the Lead Worker in the daily critique of METERS/NCIC Quality Control Transaction reports. The primary focus is to ensure compliance with the rules of the CJS Systems Officer; documentation forwarded to agency Terminal Agency Coordinators for review and action. Other responsibilities involve tracking and notifying agencies regarding requests) to correct invalid entries and make modifications as required, especially on Missing Person entries. Collaboration with investigators on both criminal and administrative investigations is essential. This includes the analysis of computerized information and applications, troubleshooting, and resolving problems arising from errors or misinterpretation of data, coding, and entries in general. The role also involves working with Maryland METERS/NCIC Staff, Department of Public Safety and Correctional Services programmers and vendors. This includes testing applications on the test and production systems of METERS/NCIC and NLETS. Additionally, assignments given by the CJS Systems Officer and contribution to the training of current personnel and new operators in the duties of the Quality Control operation are part of the responsibilities.


Assigns problem analysis, system coordination and training projects to IT Functional Analysts I, and the Police Communications Systems Technicians I, and maintains logs of assigned projects and prepares status reports for management as required for all aspects of the operation.


Reviews completed projects for correctness, completeness and adherence to established policies, procedures and standards for the IT Functional Analysts I and the Police Communications Systems Technicians I in all aspects of the operation.


Reviews error codes produced by the application system to identify the necessary steps for correcting issues across all applications and databases, including CJS, NCIC, NLETS, METERS, SEOC, MEMA, FEMA, CAD, and other operating systems. Collaborates with the Director, management, and staff of the Information Technology Division, as well as the Commander, CJS Security Officer, PCSD Training Coordinator, and management staff of the Police Communications Support Division for consultation.


Provides advice and guidance to lower-level IT Functional Analysts and Police Communications Systems Technicians I on the resolution of complex problems in providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms including all of the applications and databases of CJS, NCIC, NLETS, METERS, SEOC, MEMA, FEMA, CAD and other operating systems.


Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system's malfunction or error in all of the applications and databases of CMS, NCIC, NETS, METERS, SEOC, MEMA, FEMA, CAD and other operating systems.


Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification, especially in the Information Technology Division and in production on the applications and databases of CJS, NCIC, NLETS, METERS, SEOC, MEMA, FEMA, CAD and other operating systems.


Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures, however the majority of effort in this operation is in production and end-user support, guidance, instruction, and implementation of these applications and data bases of CJIS, NCIC, NLETS, METERS, SEOC, MEMA, FEMA, CAD and other operating systems.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.


Preferred Qualifications:


1. Have a high level of understanding of all NCIC/NLETS policies and procedures as they affect all Law

Enforcement, Correctional Services and Court services in the State.


2. Have previous supervisory experience (two years).


3. Possess knowledge of software utilized by the MSP employees. (i.e., METERS, CAD, Help Desk, Workday, and Network, but not limited  to these applications.)



Limited to current MSP Employees only.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


 In accordance with section 2-204 (b)(6) of the Public Safety Article, candidates for positions in this classification will be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate. 

Applicants are subject to an extensive background investigation prior to appointment.

Employees in this classification may be required to work on weekends and holidays.


Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees.


The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.



NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.

*If you have any questions about this recruitment, please contact the Maryland State Police at 410-653-4329.

*TTY Users: Call Maryland Relay


Completed applications, required documentation and any required addendums may be mailed to:


Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: Amirah VonHendricks


It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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