OFFICE SERVICES CLERK LEAD

• Guides and trains lower-level office skills specialist in clerical procedures and equipment usage; monitors office skills specialists in the carrying out all functions assigned to the team by maintaining competence in public assistance program policy, procedure, and the automated systems, establishing expectations, coaching, meeting training needs, and providing feedback on a regular basis.
• Initiates and maintains open and effective communication with supervisor, unit staff, other team leaders, other DSS service sites, DHR central staff, other community service providers and customers to convey and collect information to gain cooperation and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking recommendations and feedback, and presenting information/instructions clearly.
• Assists with leading a team of office skills specialists to ensure the provision of high quality services in compliance with federal, state, and local policies and procedures, by using the team approach, demonstrating good decision-making and problem solving skills and fostering an atmosphere of continuous improvement.
• Plans and implements with supervisor for staff assignments, schedules, training, and flexible program processes and procedures to achieve effective and efficient daily operations and service provision by assessing available resources and coordinating and communicating with all staff affected.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.

2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience in using Microsoft Office and Google Suite.

One year of experience in leading other clerical staff.

One year of experience with operating basic office equipment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201.

Or email trelia.gunter@maryland.gov 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.