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BRANCH OFFICE REPRESENTATIVE - BILINGUAL (REVENUE EXAMINER I)

Taxpayer Services Division

Recruitment #24-000123-0004

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS


This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

 

GRADE

ASTD11

LOCATION OF POSITION

Towson, Maryland

POSITION DUTIES

Would you like to work in the beautiful City of Towson, Maryland?  Towson is located in Baltimore County and is one of the best places to live and work in Maryland.  Within a 5-mile radius you can visit the Baltimore Inner Harbor, Camden Yards, and the world-famous Towson University.  Not to mention major shopping centers, famous restaurants, coffee shops, and recreational parks.

We are looking for a highly motivated Bilingual (Spanish-English) speaking individual to assist at our Towson Branch Office of the Taxpayer Services Division. This position will assistance at a beginning level of taxpayer service to taxpayers and tax preparers who contact the local branch office through office visits, by telephone and email. This position also includes bilingual/Spanish taxpayer assistance to taxpayers and tax preparers. Responsibilities include reviewing and or preparing appropriate tax returns at a beginning level, providing telephone assistance at a beginning level to all taxpayers who call the branch office and the contact center with questions related to all tax types, accept payments in accordance with Trip 21 procedures at a beginning level, respond to emails regarding tax forms, tax information, adjustments and payment plans to meet the taxpayer service needs of the State at a beginning level, and learn/create basic payment plans according to the guidelines. 

Please Note: Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm. Evening and weekend work may be required especially during peak times of the year. Employee must be able to tolerate occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers. Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies. Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.

NOTES:

  1. Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
  2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
 ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

SELECTIVE QUALIFICATIONS

The candidate must be fluent in Spanish and English (i.e. able to speak, read and write in both Spanish and English). This information must be indicated on the application, and candidates will be required to demonstrate their bilingual skills in an oral and written translation interview to verify fluency.

DESIRED OR PREFERRED QUALIFICATIONS

  • Customer Service Experience
  • Organizational Skills
  • Experience with personal computer and software applications
  • Experience and knowledge with Maryland tax laws and forms
  • Experience and knowledge with Federal tax laws and form.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

  • Employees in this classification may be assigned duties which require the operation of a motor vehicle. 
  • Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review

of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

1. First and Last Name

2. Recruitment Number (located at the top of the bulletin)

3. The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email cfeldkamp@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.




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