INSURANCE SPECIALIST I/II (Contractual)
Recruitment #23-009639-0001
Department | Maryland Insurance Administration |
---|---|
Date Opened | 2/14/2023 11:00:00 AM |
Filing Deadline | 2/28/2023 11:00:00 AM |
Salary | Salary Commensurate With Experience |
Employment Type |
Full-Time
|
HR Analyst | Lynn Hill |
Work Location |
Baltimore City
|
Introduction
The Maryland Insurance Administration (MIA) is an independent State agency
that regulates Maryland’s insurance industry and protects consumers by monitoring
and enforcing insurers’ and insurance professionals’ compliance with State
law. Through the diligence of a highly professional staff of market
analysts, financial analysts, accountants, lawyers, law enforcement officers,
actuaries, complaint investigators, and others, the MIA works to facilitate a
strong and competitive insurance marketplace where consumers are well informed
and treated fairly. Staff members are subject matter experts who serve as
a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a broad range of responsibilities including the
licensure of insurers and insurance producers (brokers/agents) operating in
Maryland, the conduct of financial examinations of insurers to monitor financial
solvency, and the review and approval of rates and contract forms. The
MIA investigates reports of consumer fraud and consumer complaints about life,
health, automobile, homeowners, and/or property insurance. Insurers are
subject to market conduct examinations and other actions to monitor compliance
with Maryland law. The MIA also has a unit dedicated to consumer
education and outreach, which participates in hundreds of events and reaches
thousands of individual consumers annually.
* This is a Special Appointment position that serves at the pleasure of the
appointing authority.
GRADE
Insurance Specialist I (Grade 14) Salary range: $23.69/hour - $26.89/hour
Insurance Specialist II - (Grade 15) Salary Range: $25.21/hour - $31.46/hour
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
The MIA is recruiting for an Insurance Specialist I/II in
the Consumer Education and Advocacy Unit (CEAU). An
Insurance Specialist participates in various consumer outreach
efforts including community events, shows, and visitations all over the
state. The position will set up and break down displays at the various
events; pack, unpack and inventory brochures for scheduled events; make
recommendations about other sites, shows and events and other ways to improve
the MIA’s outreach to its constituencies. The incumbent will also handle
consumer complaints through the CEAU Rapid Response Program. When
complaints are received from consumers, the Insurance Specialist contacts the
complainant, explains the program and obtains buy-in, and contacts the insurer
to advise them of the complaint and obtain a response. The ability to
assist with MIA’s Disaster Response and Continuity of Operations is
required. The position also involves special physical demands such
as the ability to lift 50 pounds.
MINIMUM QUALIFICATIONS
Insurance Specialist I
Education: Bachelor’s degree from an accredited college or university.
Experience: One year of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or one year as a Complaint Investigator for the Maryland Insurance Administration.
Notes:
1. A high school diploma or GED and five years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter may substitute for the minimum qualification.
2. A high school diploma or GED and five years of experience investigating complaints for the Maryland Insurance Administration may substitute for the required education.
Insurance Specialist II
Education: Bachelor’s degree from an accredited college or university.
Experience: One year of experience as an Insurance Specialist I; or two years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or two years of experience investigating complaints for the Maryland Insurance Administration.
Notes:
1. A high school diploma or GED and six years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter may substitute for the minimum qualification.
2. A high school diploma or GED and six years of experience investigating complaints for the Maryland Insurance Administration may substitute for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
Coursework at an accredited
college or university is highly desired.
·
Excellent organization, verbal and written communication skills.
·
Familiarity with Maryland insurance laws and regulations.
·
Ability to speak, read and write in Spanish is a plus.
BENEFITS
FURTHER INSTRUCTIONS
If you have any questions about this recruitment, please contact lynn.hill@maryland.gov
For immediate
consideration, upload one WORD or PDF file, at the "Resume" tab, that
contains:
1. a cover letter stating
your interest and specific salary requirements; and
2. a current professional
resume
The online application
process is preferred. If you are unable to apply online, you may submit the
requested information via mail. Please be sure to include all documents listed
above to ensure timely processing.
Complete application
packets may be mailed to:
Maryland Insurance
Administration
Human Resources -
Recruitment #: 23-009639-0001
200 St. Paul Place, Suite
2700
Baltimore, MD 21202
Incomplete submission
will not receive consideration.
TTY Users: call via
Maryland Relay
We thank our
Veterans for their service to our country, and encourage them to apply.
As an equal
opportunity employer Maryland is committed to recruiting, retaining and promoting
employees who are reflective of the State’s diversity.