TRAVEL INFORMATION AIDE SUPERVISOR- BAY COUNTRY WELCOME CENTER
TRAVEL INFORMATION AIDE II
|Department||COMM - Div of Tourism Film & Arts - Tourism Dev|
|Date Opened||5/25/2023 10:00:00 AM|
|Filing Deadline||7/6/2023 11:59:00 PM|
|HR Analyst||Quiana Blake|
LOCATION OF POSITION
Main Purpose of Job
Duties include assisting travelers with tourism information, directions, hotel accommodations, itineraries and emergency situations; supervising the dissemination of information to the traveling public: training, providing reports, and setting up familiarization tours; keeping records of tours, filing schedules, and ordering literature, and support with tourism development unit projects. The supervisor will also attend hospitality and training sessions, supervisor’s meetings and travel around Maryland on familiarization tours in order to keep informed about Maryland attractions, accommodations, recreational facilities, services and destinations.
Candidates should be able to relate to the public in a friendly and competent manner; and must be able to interpret highway maps. Applicants must be able to work weekends since the center is open 7 days per week, year-round. Knowledge of Maryland history, geography and tourist attractions is required. Candidates must be computer literate and also be able to frequently lift and/or move up to 50 pounds.
The Welcome Center is open daily, 9:00 AM to 5:00 PM, 7 days a week, year-round.
Applicants must possess:
Education: high school diploma or a State GED certificate
Experience: three (3) three years of experience working in public information in a tourism-related industry (e.g., accommodations, campgrounds, travel development agency, information center, guide service, customer service, hospitality, etc.).
LIMITATIONS ON SELECTION
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.