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Chief Performance Officer

EXEC AIDE VII

Recruitment #23-007648-0002

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Introduction

The Chief Performance Officer is appointed by, and serves at the pleasure of, the Governor.

The successful candidate will possess the core competencies, skills, and passion to effectively advise the Governor and executive branch agencies on how best to implement performance management efforts statewide.

To apply, please submit your resume to Sophie Bergmann at sophie.bergmann@maryland.gov by the deadline, Thursday, May 25 at 11:59PM ET. The subject line should read: YOUR NAME – Chief Performance Officer.

GRADE

26

LOCATION OF POSITION

Annapolis, MD

POSITION DUTIES

General Purpose:
The Chief Performance Officer is responsible for designing the State of Maryland’s approach to performance and service delivery – both of which enable the Governor and executive branch of Maryland state government to effectively serve residents.

Responsibilities:
  • Lead the overall creation and implementation of a performance management strategy for the State of Maryland.
  • Champion a state-wide culture of accountability and continuous improvement.
  • Collaborate with agencies to track departmental performance and build enthusiasm for participation in statewide performance management efforts.
  • Coordinate a regular review process that allows for reporting on performance management and service delivery efforts and prioritizes opportunities for continuous improvement.
  • Provide the Governor and his staff with advice, recommendations, and consultation related to performance management and service delivery.
  • Coordinate with the state’s Chief Data Officer on the design and implementation of systems that use data and metrics to measure performance and identify areas for improvement.
  • Work in close collaboration with the Department of Budget and Management to define the strategic planning process statewide.
  • Advise the Department of Budget and Management on the implementation of Managing for Results and its publishing of agency goals, objectives, and performance measures.
  • Design and implement a statewide visualization strategy that provides transparency both internally and externally around data and performance.
  • Design and implement an engagement strategy to ensure that residents have the opportunity to inform statewide goals.

MINIMUM QUALIFICATIONS

The successful candidate will have demonstrated many or preferably all of the following:
  • Comprehensive knowledge and understanding of performance management, service delivery, and change management.
  • Deep knowledge of strategic planning and implementation as well as government processes (legislative, budget, etc.).
  • Experience or skills in related areas such as lean process improvement, Six Sigma, etc.
  • A collaborative leadership style that engages others, earns trust, and influences the entire organization. The successful candidate will feel comfortable with, and energized by, the prospect of communicating and gaining acceptance for their ideas and programs across a complex and diverse governance organization.
  • A track record of demonstrating and successfully applying the following characteristics:
    • Excellent ability to simplify information and concepts, to formulate options and recommendations, and to communicate with all levels of management and workforce to achieve objectives.
    • Steady and resolute manner that inspires confidence and trust.
    • States and maintains position backed by facts, while working through differences and alternative views in a respectful and commercial-minded manner.
    • Effective listener - probes, surfaces, and shares new ideas and ways of doing things.
    • High energy, highly resilient, and resourceful.
    • A “self-starter” motivated by the achievement of the organization, the team, and themselves – in that order.
    • Organized, with the ability to manage and prioritize multiple priorities and work projects.
    • A team player, with the ability to organize, assign, and track completion of work by direct and indirect team members.
    • Flexible and adaptable, even while maintaining a keen focus on objectives.
    • Leads by example – hands on role model.
    • Highest personal standards of integrity.

BENEFITS

FURTHER INSTRUCTIONS

To apply, please submit your resume to Sophie Bergmann at sophie.bergmann@maryland.gov by the deadline, Thursday, May 25 at 11:59PM ET. The subject line should read: YOUR NAME – Chief Performance Officer.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

The State of Maryland is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The State of Maryland is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The State of Maryland is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The State of Maryland will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.



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