IT SYSTEMS TECHNICAL SPECIALIST

MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer place to live and work by supporting MDEM's Response Coordination Branch.  

NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12 hour shifts extended periods of time in support of 24 hour consequence management activities.

MDEM’s mission is to proactively reduce disaster risks and reliably manage consequences through collaborative work with Maryland’s communities and partners. MDEM is the department of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in Emergency Management that provides Maryland residents, organizations, and emergency management partners with expert information, programmatic activities, and leadership in the delivery of financial, technical, and physical resources "to shape a resilient Maryland where communities thrive." We do this by being Maryland's designated source of official risk reduction and consequence management information.

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The Maryland Department of Emergency Management (MDEM) is the department of State government with primary responsibility and authority for emergency preparedness policy, coordinating hazard mitigation, incident response, and disaster recovery. MDEM works to ensure that all Marylanders are prepared and to make Maryland more resilient. Emergency preparedness planning is a critical part of MDEM’s mission and the successful execution of the Department’s Center for Preparedness Excellence. This position reports to the Response Coordination Branch Manager and operates within an on-call, rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis.

The position is responsible for:

· Providing support for the administration and maintenance of WebEOC, including, but not limited to board building, database administration and management, testing and deployment of software version upgrades, failover support, and system integration, and training of users in software use and function.

· Providing assistance with geographic information systems (GIS), including management of spatial databases, development of map-enabled computer applications, geographic systems integration, OSPREY application support and administration, GIS training, GIS layer development and maintenance, or other GIS- related functions.

· Providing surge staff to MDEM and the State Emergency Operations Center (SEOC) in both steady state and emergency situations.

The employee is expected to staff the State Emergency Operations Center (SEOC) upon activation for consequence management activities. T employee may be called to duty at any time, day or night, and is expected to report to the SEOC or assigned duty location within 2 hours of notification. Employee will attend training and retain competencies to be appropriately prepared for SEOC staffing needs including understanding and mastery of all five components of the National Incident Management System (NIMS) and the Maryland Emergency Management System (MEMS). Employee will support SEOC activities, which may involve extended work hours, as well as extraordinary stress levels, given that a disaster event would occur requiring SEOC activation. Employee will be expected to perform command and supervisory functions for incident management needs with competence and reliability under NIMS and MEMS. Employee is expected to support ongoing recovery operations as it relates to their specific Branch roles/responsibilities. Employee may be required to report to an alternate location to perform SEOC duties in support of MEMS stakeholders or in the event of a Continuity of Operations Program (COOP) Plan activation.

Provide management of database systems, including actively maintaining MDEM database systems for optimal performance, high availability, disaster recovery, and production of documentation during both steady state operations and activations.

Provide support for the administration of WebEOC, to include developing boards and workflow processes to capture, manage, and display data. This includes database administration and management, WebEOC training development and delivery, testing and deployment of software version upgrades, failover support, and system integration.

Provide surge staff to MDEM and the State Emergency Operations Center in both steady state and emergencies.

Support the Response Coordination Duty Officer program as an on-call State Duty Officer. State Duty Officer serves as the steady state point of contact for the Maryland Joint Operations Center (MJOC) and liaison to senior leadership to determine operational posture, State Emergency Operations Center (SEOC) activation level, and serves as the Advanced Team Lead in the event of a cascading incident/event.

Support the Department’s statewide activities, including identifying the need for WebEOC the State and local levels, coordinating with State and local emergency managers and partners, and interacting with the federal agencies responsible for mapping support and WebEOC or other situational awareness and resource support platforms, as appropriate.

Support the Department’s activities in the national Capital Region, including supporting the mapping/GIS needs of the MDEM NCR Regional Planners.

Support Maryland’s strategic goals and objective for homeland security.

Support and participate in Consequence Management Directorate and overall Department initiatives and programs, as assigned by the Response Coordination Branch Manager, Consequence Management Director, Deputy Secretary, and/or Department Secretary. Support additional MDEM directorates as needed.

Experience: Seven years of experience designing, developing, testing, implementing, and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. 

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

1. Two (2) years experience in the development, deployment, evaluation, and training delivery of incident management software.
2. Two (2) years experience in NIMS/ICS related public safety/emergency management duties.

1. One (1) year experience in coding and web development.

2. One (1) year experience in procurement and project management.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Maryland Department of Emergency Management, 5401 Rue Saint Lo Drive, Reisterstown, MD 21136.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted. 

For questions regarding this recruitment, please call 410-702-3714 MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the States diversity.