Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
This is a full-time contractual position.
GRADE
12
LOCATION OF POSITION
Department of Human Services
Caroline County Department of Social Services
207 South Third Street
Denton, MD 21629
Main Purpose of Job
The main purpose of this position is to provide desktop support to Caroline, Kent, Queen Anne’s and Talbot Counties as well as provide a proficient level of management for the agency's computer network. This position works collaboratively with the local LAN Administrators in the planning, integrating and maintaining hardware and software for the local and wide area networks and for stand-alone systems.
POSITION DUTIES
Support all state issued devices including but not limited to desktops, laptops, iPads and cell phones. Diagnose software and hardware problems, make needed repairs or adjustments; consult with software and hardware vendors or OTHS to analyze problems. Arrange for hardware service or replacement parts, handle relocation of desktops, when needed. Deploy new equipment when replacements are provided.
Handle desktop support tickets that can be managed remotely. Offer increased support during the LAN Administrator’s absence and / or for special projects.
Function as backup to the LAN Administrators to maintain telephone and voicemail systems and building security access systems. This will include requesting phone numbers and adding email with the correct MAC address; installing headsets, assigning and configuring SMP, training on how to use VoIP phones and unlocking voicemails.
Assist with implementation and continuing operation of MDThink systems including, CJAMS, CSMS and E&E. Add and suspend users in Sailpoint. Modify other user attributes (supervisor, employee type, department, address, etc). Contact the Help Desk to have passwords reset.
Destroy and sanitize data gathering devices such as hard drives in accordance with OTHS and state requirements. Participate in state level meetings, work groups or committees as directed by supervisor or Director. Attend trainings as assigned by supervisor.
Provide one on one hardware and software training, when needed. Prepare and deliver group training, when requested. Provide customer service to both internal and external customs that meets or exceeds the standards set by the Department.
Participate, as needed, in the agency’s mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center. Serve as Essential Staff.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited two year college or university in an IT or IT related field of study.
Experience: None.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
One year of experience responding to Help Desk calls from users of computer systems.
One year of experience with Google Apps or Google Suite.
One year of experience navigating and troubleshooting Window's or other computer software.
LIMITATIONS ON SELECTION
Must be willing to travel to and from Caroline, Kent, Queen Anne's and Talbot counties to provide user support as directed.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended, however the paper application may be submitted to the Caroline County Department of Social Services, Attn:C. Colbert, 207 South Third Street, Denton, MD 21629. The paper application must be received by the closing date for this recruitment, no postmarks will be accepted. Information received after the closing date will not be considered. Application inquiries may be directed to calisha.colbert@maryland.gov, include the recruitment # on the subject line of the email.
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
