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Manager, Single Family Collections

Recruitment #23-005479-0008


This is a long-term contractual position with potential for full benefits within a year   
Work that Matters.  The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing affordable housing and revitalizing communities.  This is an opportunity to join this nationally recognized, award-winning organization and apply your skills to this high public purpose and challenging area.  The Department has an immediate opening for a Program Manager IV, Manager, Single Family Collections in our Single-Family Operations area.  Located in the Division o Credit Assurance, the purpose of this group is to administer the mortgage servicing assets for the Maryland Department of Housing and Community Development's $645 million-dollar Single Family Mortgage Loan Portfolio.  This is accomplished by managing the Department's contract  servicing companies' compliance with state and federal mortgage servicing regulations, providing our mortgage customers with a high level of customer service, and prudently managing the mortgage assets. 

The DHCD offers a flexible work schedule, telework and job sharing options; training, advancement and career path opportunities; casual business dress and a competitive salary.  




7800 Harkins Road Lanham, MD 20706.

The Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro stop.


The Program Manager will supervise the department’s Single-Family Operations team of 14 mortgage servicing professionals and two mortgage sub-servicing contracts.  The Manager administers the Department’s Single-Family Loan Portfolio mitigating risk in the areas of mortgage servicing contractor compliance, customer service, mortgage collections, loss mitigation alternatives, foreclosure sales, tax sales, lien notices, legal suits, bankruptcy suits, servicer compliance audits, reporting/statistics for the mortgage loan portfolios. This position is responsible for the management of personnel actions, developing short & long-range goals, and general administrative functions including oversight of expenditures on operating budgets.  Other duties include acting as a liaison for outside agencies such as HUD counseling agencies, local & federal housing agencies, professional banking associations, and the Department’s outreach events.


Education: A bachelor’s degree from an accredited college or university.

Experience: Minimum 4 years of experience in the mortgage servicing industry in collections, loss mitigation, foreclosures, bankruptcy, housing default counseling, and minimum 2 years of management experience in any industry.


1. Additional professional and job experience as defined above may be substituted for on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that includes the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-to year basis for the required education and experience.


  • 2 years management experience with a State Housing Finance Authority in single family mortgage servicing for loan collections, loss mitigation, and legal departments. 
  • 2 years supervision experience in the areas of mortgage servicing or mortgage origination, housing counseling, or property management.
  • 4 years experience in single-family loan collections, loss mitigation, and foreclosure legal action, housing counseling or property management.

Selection Plan

Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.

Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.


The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a temporary/contractual employee who has worked 106 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:
Miles Peterson
Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road, Lanham, MD 20706
All application materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to Please include the following information in the body of the email:
  • Attn: Miles Peterson, HR Generalist
  • Your First and Last Name
  • Recruitment #
  • Classification (Job Title) of Recruitment
Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7566.

TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

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