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Client Assistance Program Specialist

Staff Specialist II Education

Recruitment #23-005297-0004

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

GRADE

16

LOCATION OF POSITION

MSDE Division of Rehabilitation Services
Workforce and Technology Center
2301 Argonne Drive
Baltimore, MD 21218

POSITION DUTIES

This important role advises and informs client and client applicants of all services and benefits available to them through programs authorized under the Rehabilitation act of 1973, as amended, including providing individual advocacy services and support in pursuing legal and administrative remedies to ensure protection of individual rights and to facilitate access to eligible individuals to services funded under the Act.

 Position Duties Include:

  • Statewide responsibility for facilitating resolution of consumer concerns and complaints related to service of the Division of Rehabilitation Services (DORS) or Centers for Independent Living (CILs) 
  • Using a case management system, compiling documentation, individual case records, and statistics for individuals receiving services 
  • Conducting outreach presentations and developing materials for consumers and provider groups to share information about the services available through the Client Assistance Program

MINIMUM QUALIFICATIONS

Education:  A Bachelor’s degree from an accredited college or university

Experience: Two years of experience working with client/consumer concerns and complaints within rehabilitation programs

Notes:

1. Candidates may substitute additional experience as defined above directly related to the position at the rate of one year of experience for each year of the required education.

2. Candidates may substitute the possession of a Master’s degree from an accredited college or university for one year of the required experience.

3. The above requirements are set by the Maryland State Department of Education in accordance with Education Article, Section 2-104, Annotated Code of Maryland.

SPECIAL REQUIREMENTS

Candidates must consent to State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.




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