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Human Resource Manager

Recruitment #23-004917-0020


The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 




Montgomery Park Business Center
1800 Washington Blvd. Suite 330
Baltimore, Maryland 21230

Main Purpose of Job

This position functions as a direct assistant to the Human Resources Director by performing as the Manager of Human Resources /Employee Relations for the agency. This position must review all personnel related functions and transactions by subordinate staff to ensure accuracy and completeness prior to submission to the Director of Human Resources for final approval. Handle all grievance include grievance steps, investigations, OAH hearings and union reporting. This position manages HR staff and daily operations to ensure the efficient operation of the HR Department.


Employee and Labor Relations

-Participate as management’s representative in grievances, settlement conferences, Office of Administrative Hearings (OAH) and Labor Management Committee (LMC) meetings to discuss labor related issues.

-Assists in managing Employer/Employee Relations agency-wide activities. 

-Write investigatory reports to support investigatory findings.

-Advise managers and employees of disciplinary actions and appeals process.

-Provides guidance and direction to staff with regard to the interpretation, understanding and application of personnel polices/regulations (e.g. tardiness, unscheduled absences, supervisory responsibility, probationary and annual evaluations.)  

-Conducts Step One and Two grievance conferences, attends settlement conferences as the agency representative and prepares grievance and disciplinary appeals decisions as directed by the Director.

-Explains and defends personnel-related actions and recommendations to supervisory staff, agency program management and testify at the Office of Administrative Hearings as the management representative.

- Interprets and applies HR related laws, regulations, policies, and procedures.

-Provides advice and guidance to employees, supervisors, program managers, agency executives, and Commission members regarding HR related matters.

HR Administration and Operations

-Supervise, assign and review the work of the HR staff performing personnel activities related to FMLA, Worker’s Compensation, staff development and training, Workday personnel transactions and JobAps; ensures confidentiality is maintained in all HR related issues.

Benefit and Retirement

-Oversee the HR Benefit Coordinator to ensure timely and accurate participating in health benefits;

Performance Evaluations

-Oversee the Performance Evaluation process to ensures the HR Coordinator processes PEPEs timely and the PEP is accurate and complete according to DBM guidelines.


-Assists in managing the recruitment and testing process used to fill vacant Lottery & Gaming positions; Assists in developing recruitment strategies, which includes advertising, participation at job fairs & in-house recruitment events

Staff Development and Training

Assists with training duties (e.g. New Employee Orientation) as well as other agency mandatory training subjects. Advises agency employees of training opportunities and informs employees of procedures required to obtain the desired training.  Assists in planning, developing training for and presenting training to agency staff.

Employee Timekeeping & Leave

-Provide oversight to the Payroll Manager and Payroll Specialist to ensure employee time and leave events are entered into Workday appropriately, tracking of FMLA, Military, leave of absence, etc.; timesheet corrections and adjustments are made accurately.

-Perform agency timekeeper approver duties.

Customer Service

-Provide exceptional customer service to Agency employees, management and consumer sin a timely, friendly and professional manner.

Other HR Duties

-Establishes HR program goals and objectives; evaluates the results of HR programs.

-Develops new or revises existing HR procedures to increase efficiency and accomplish HR goals and objectives.

-Create Standard Operating procedures.

-Evaluates agency rules and policies to recommend changes to positively

impact agency personnel and HR operations.

-Functions as the designee in the absence or unavailability of the HR    Director.

-Performs special projects as directed by the HR Director as well as other related duties. 


Experience: Seven years of experience, three years of professional HR experience involving recruitment and employment services, classification and compensation, employee relations, test development and validation, job analysis, job evaluation, salary administration, HR program evaluation, or HR policy formulation and an additional four years of professional HR management work experience in the areas of recruitment and selection, classification, salary administration, employee relations, or test development and validation or as a generalist.


1. Candidates may substitute paraprofessional personnel work experience on a year-for-year basis for up to four years of the required experience.  Paraprofessional personnel work is defined as work involving the application of public sector personnel procedures, policies, rules and regulations to specific employment actions.  Appropriate paraprofessional personnel experience includes responsibility for activities such as: preparing and maintaining employment records, calculating salaries, applying personnel-related rules and policies, preparing personnel-related reports, conducting employee orientation, counseling employees regarding benefits and obligations, and responding to inquiries concerning employment procedures.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of professional HR experience involving recruitment and employment services, classification and compensation, employee relations, test development and validation, job analysis, job evaluation, salary administration, HR program evaluation, or HR policy formulation for the required experience.

3. Candidates may substitute the possession of thirty graduate credit hours from an accredited college or university in the fields of HR/personnel administration, human resources management, business administration, public administration, statistics, tests and measurements, psychology or a related field for up to six years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in human resources management classifications or human resources management specialty codes in the human resources management field of work on a year-for-year basis for the required experience.



The desired candidate should posess the following:

  •  Bachelors Degree in Human Resources or a related field.
  •  Experience conducting thorough investigations.
  •  Excellent oral and written communication skills. 
  •  Experience processing HR transactions in Workday.
  •  Knowledge of job classifications and associated compensation.
  •  Working knowledge of the MD State Personnel & Pension System Code and   the Code of Maryland Regulations (COMAR).
  •  State experience preferred.


1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, Maryland Department of Budget and Management within six months from the time of appointment to the position. Employees are also required to obtain recertification every six months thereafter.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  The online application process is strongly advised.  If the online process is not available to you, you may complete and submit a paper application or direct any questions to:


Bavan Smith, HR Officer I

1800 Washington Blvd. Ste. 330

Baltimore, MD 21230


TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.

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