Employee Benefits Specialist III
Recruitment #23-004822-0002
Department | DBM OPSB Division of Employee Benefits |
---|---|
Date Opened | 11/21/2023 1:20:00 PM |
Filing Deadline | 3/15/2024 11:59:00 PM |
Salary | $53,627.00 - $85,951.00/year |
Employment Type |
Full-Time
|
HR Analyst | Cecelia Smith |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
The Employee Benefits Division of the Department of Budget and
Management, a State agency, has a regular full-time position available for an
Employee Benefits Specialist III within the Participant Services Unit.
***Previous applicants need not reapply***
GRADE
LOCATION OF POSITION
301 W. Preston Street, Room 510
Main Purpose of Job
An Employee Benefits Specialist III is the intermediate level of
professional HR work in the Employee Benefits Division. This position resides
within the Participant Services Unit. The incumbent will perform specialized
enrollment work and handle claims issue resolution, as well as counsel
participants in the State’s Employee and Retiree Health and Welfare Benefits
Program (the Program) on health benefits-related matters. Employees in this
classification are proficient in the handling of enrollment-related matters and
customer service inquiries. Duties will be tailored specifically towards a
customer services role for helping participants within the Program.
POSITION DUTIES
Reviews, processes, or rejects benefits events in the Statewide Personnel
System (Workday) and conducts appropriate research to address benefits
eligibility questions in accordance with benefits policy.
Exercising tact and diplomacy both within the Employee Benefits Division
and when working with our members. At times may handle telephone inquiries in a
high-volume call center, customer-oriented environment.
Learn the SPS Help Desk ticketing system (Mojo); monitor for assigned
tickets, enter tickets, review tickets, research issues as needed, and resolve
problems to close out the ticket.
Performs a variety of report-related tasks, including vendor error
reports, age reports, evidence of insurability reports, EGWP/PDP reports, etc.
Works extensively in Microsoft Excel and or Google Sheets analyzing and
processing member and vendor data and takes corrective action when necessary.
Research participant records using computer databases, other agency and
control agency information systems and identifies discrepancies in the payment
of deductions resulting from events such as agency transfer or military active
duty.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
Experience: Three years of experience responding to inquiries, calculating program eligibility, counseling, and advising persons concerning health benefits.
Notes:
1. Candidates may substitute the possession of a Bachelor’s degree from an accredited college and university and two years of experiences responding to inquiries, calculating program eligibility, counseling and advising persons concerning health benefits for the required experience.
2. Candidates may substitute the possession of a Master’s degree from an accredited college or university in Business Management, Business Administration, Human Resources or Public Administration for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Human Resources classifications or Human Resources specialty codes if the work includes benefits-related experience on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to the following:
One year experience analyzing report data relevant to a Health and
Welfare Benefits program, writing summaries and synthesizing data from various
sources into documents that can be used for higher level decision making.
4 years of Employee Benefits experience
Previous HR Generalist experience or certification
Benefit administration experience
Working knowledge of HRIS software. Examples would include Workday,
Peoplesoft, or Oracle.
Previous experience with a help desk ticketing system
Experience with applications like MS Office and Google Mail Services
Prior customer service experience with a high volume of calls or call
center experience within a benefits-oriented organization.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of the appointment to the position. Employees also are required to obtain recertification every six months thereafter.
2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider any information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
Please make sure that you provide sufficient
information on your application to show that you meet the qualifications for
this recruitment. All information concerning your qualifications must be
submitted by the closing date. We will not consider any information
submitted after this date. Successful candidates will be ranked as Best
Qualified, Better Qualified, or Qualified and placed on the eligible
(employment) list for at least one year.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended.
However, if you are unable to apply online, the paper application and
supplemental questionnaire may be submitted to: Department of Budget and
Management, Recruitment and Examination Division, 301 W. Preston St., Room
608, Baltimore, MD 21201. Paper application materials must be received in
our office by the closing date for the recruitment. No postmarks will
be accepted.
For questions
regarding this recruitment, please contact the DBM Recruitment
and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay
Service 1-800-735-2258.
We thank our Veterans for their service to our
country.
People with disabilities and bilingual
candidates are encouraged to apply.
As an equal opportunity employer, Maryland is
committed to recruitment, retaining, and promoting employees who are reflective
of the State's diversity.