Introduction
The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually. The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. DHS works in every community in Maryland to positively impact the lives of Marylanders.
GRADE
ASTD11
LOCATION OF POSITION
Somerset County Department of Social Services
30397 Mt. Vernon Rd.
Princess Anne, MD 21853
POSITION DUTIES
This position performs collection processing to ensure accurate distribution of payments and provides technical support to internal and external customers. This position will complete special projects, participate in scheduled trainings, meetings, and perform other duties as assigned.
Reviews the Unidentified Receipts Report and the Unprocessed Funds Report for receipts that were not distributed during the overnight processing.
Resolves issues that have prevented distribution of child support receipts by acting a liaison between customers and the Technical Assistance Division.
Executes Fiscal Adjustment Requests by researching, preparing and transmitting Local Transaction Requests to process receipts in unprocessed funds.
Provides customer service to child support customers by providing copies of financial records and answering telephone inquiries.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of experience reviewing, verifying, recording, adjusting and balancing financial transactions.
Notes:
1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.
2. Six credit hours in accounting from an accredited college or university may be substituted for one year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Three months of experience using Microsoft Excel or similar software to create spreadsheets.
Three months of experience using Microsoft Word or similar software to create documents and letters.
Three months experience using Gmail or similar email system to correspond to internal and external customers.
LIMITATIONS ON SELECTION
Candidate must be willing to work in Princess Anne, MD
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
· Personal Leave - new State employees are
awarded six (6) personnel days annually (prorated based on start date).
· Annual Leave - ten (10) days of accumulated
annual leave per year.
· Sick Leave - fifteen (15) days of accumulated
sick leave per year.
· Parental Leave - up to sixty (60) days of paid
parental leave upon the birth or adoption of a child.
· Holidays - State employees also celebrate at
least twelve (12) holidays per year.
· Pension - State employees earn credit towards
a retirement pension.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201.
All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
If you have any questions concerning this recruitment process for this position, please contact 410-767-7199.
TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
